25 April 2013
During a routine inspection
People's views and experiences are taken into account in the way the service is provided and delivered in relation to their care. People said that staff treat them with respect.
People are generally happy with the service and told us that care workers complete the care and support required. One said, 'It's very good, better than the help I have had before.' Others said, 'It's ok', and, 'They are pretty good.'
Appropriate checks are undertaken before staff begin work and there is an effective system to ensure that staff training is kept up to date. New staff members undergo an induction period before working alone.
Staff receive appropriate professional development. All the staff we spoke with told us that they had received the training necessary to enable them to do their job. One member of staff said, 'It's brilliant, I seem to be training all the time.'
The provider has effective systems to regularly assess and monitor the quality of service that people receive.