All inspections: Community Voice Limited Oldham

People were involved in developing and reviewing their support plans. Information clearly directed staff in the support people wanted and needed.

People spoken with as part of the inspection spoke positively about the service they received. People told us; 'I've got my regular staff', 'The service is great', 'I've no complaints, so far so good', 'It's just what I need' and 'On the whole it's a good service'.

The relative of one person said that staff were respectful, that they knew their relative well and 'treated them properly and with care'.

On-going training and support was provided for staff so that they had the knowledge and skills needed to support people safely.

Staff spoken with told us that the management team 'Keep us informed about what's going on'. They said "You can ask them anything, they will always help', 'Good group of staff' and 'There's good communication'.

Systems were in place to monitor and review the quality of service people received. Opportunities were made available for both staff and people who use the service to comment on the standard of care and support provided.

We spoke to two people who received a service from the agency and relatives who were representatives for three other people. People told us that they were involved in the assessment of their care needs and deciding what care they wanted. One person told us that staff 'listened to them' and provided the care they wanted. A relative said that staff kept them up to date. They said 'We feel involved in our [relative's] care'.

We found that people's needs were regularly assessed to make sure they received appropriate care. Records provided evidence that people's preferences were taken into account during the planning of their care.

People told us they felt safe with the care staff who attended them. We heard that people were confident that any concerns they raised would be dealt with promptly.

We spoke with four care staff and all demonstrated a good understanding of the care needs of the people they provided support to. `

Robust recruitment procedures were in place and staff did not start work until all the appropriate checks were completed.

Local authority commissioners told us they were not aware of any concerns in relation to this service.

People using the service told us that staff always asked them what their preferences were and how they liked support to be provided.

One person told us that the staff knew what they needed and were reliable and would not let them down.

All the people spoken with said that they were respected by the staff providing the service. People told us that they did not need support at meal times.

People also told us that support has been provided which included plans that include that the service user will prepare their own vegetables and that the staff will ensure that these are cooked safely

We spoke with the local commissioning team about Community Voice. They told us that there were no concerns about the agency.

People we spoke with said that they would be able to approach the manager if they had any concerns or problems and were confident that their comments would be listened to and acted upon. People receiving a service told us that staff had gloves and aprons to use should they need them. One person told us that the staff helped them with their medicines. They were very happy with the way in which this was done.

People told us the staff were 'lovely', 'very good' and 'excellent'. People said they had confidence that staff could meet their needs and were happy with the care they received. Staff who we spoke with told us that they received regular supervision and had access to training. People spoken with confirmed they knew who to speak with if they had any concerns about their care and support and felt that were listened to.

People using the service told us that they knew where their day to day records were kept and that other records were kept in the agency's office.

Archived: Community Voice Limited Oldham

All Inspections

16 August 2013

During a routine inspection

16, 17 October 2012

During a routine inspection

10 May and 14 December 2011

During a routine inspection