The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Age Concern - Tower Hamlets Care Services

82 Russia Lane, Bethnal Green, London, E2 9LU (020) 8981 7124

Provided and run by:
Age Concern - Tower Hamlets

All Inspections

11 April 2013

During a routine inspection

At the time of the inspection the provider was providing care for eight people in their own homes. We spoke with five relatives as people who use the service were unable to tell us their views, two staff and the registered manager.

There was evidence people were provided with information on their care and their views and experiences were taken into account in the way the service was provided.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider had a safeguarding policy in place and staff were aware of their responsibilities.

There were sufficient skilled and experienced staff to safely meet the needs of people who use the service. In the staff files we looked at we saw evidence staff had received appropriate training.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

14 June 2012

During a routine inspection

All of the people that we spoke to during this inspection were very positive about the high quality of care that they received from Age Concern - Tower Hamlets.

"My care worker she's very good to me . She makes me feel better. We get on well together. We have a good chinwag".

Comment from a person using the service.

"The service is brilliant. I wouldn't be able to do the caring if I didn't have the Age Concern careworkers. They are like old friends".

"It gives me a chance to get out. I'll have a walk down to Bethnal Green and do some shopping".

Comments from the carers of people using the service.

People told us that staff are punctual, reliable and very supportive. We observed good relationships between people and their care workers.

28 July 2011

During a routine inspection

The people who spoke with us gave an unanimously positive view of the service. We refer to specific comments in the report. It is noted that the people who we visited and their families have a a high degree of confidences in the ability of the service to meet people's needs and to respect them as unique individuals.