Archived: Weedington Road Supported Living Service

We observed that staff were familiar with people's needs including their communication needs and treated people with respect and according to their abilities. We found that people's support was planned and delivered in a way that was intended to ensure their welfare and safety. We found that the provider took steps to ensure that people's privacy, dignity and independence were respected. Records about people and their needs were accurate and available for staff.

We found that people were cared for in an environment that was suitably designed and adequately maintained.

The service had enough trained and experienced staff at all times to meet people's needs. Best interest meetings had been organised for people who lacked capacity to ensure that appropriate decisions were made to meet their needs. The provider had systems in place for administering and monitoring medication. We noted staff had training in medication administration. However, there was a gap in medication administration which could potentially put people at risk. The provider may find it useful to note that there were two errors in the medication administration for one person who used the service.

The service had a complaints procedure and people were encouraged by staff to make a complaint if they were not happy.