12 March 2013
During a routine inspection
There were systems in place to ensure people's safety. Detailed health assessments and patch tests were undertaken prior to treatment to identify any contra indications to treatment. There were treatment protocols in place which had been produced by an expert medical practitioner. Premises and equipment were appropriate, safe and clean.
The two health practitioners providing the service provided evidence of continuing professional development, supervision and appraisal.
The clinic had an appropriate complaints procedure which was published in its patients' guide. Although no complaints had been received there was a commitment to investigate and resolve any concerns. Patients told us that they would have no hesitation in raising a concern directly with the health practitioner responsible for their treatment.