Archived: Cheshire Senior Care Services Limited

Everyone that we spoke to advised that they had been told the agency had been taken over by head office. They told us they had no concerns about this, most didn't understand about the take over but had been told about it, some had received letters.

Most people commented they were happy with the care they received and would tell someone if they were not. They felt the standard of care provided by the staff was very good.

Comments about the standard of care from the staff included;

'I'm quite happy with the care, we have a consistent carer who is very professional'

'Everything is ok, no complaints at all, the staff are excellent'.

'The staff are very good they are always on time'

'The staff were great they were lovely'

People using the service and their relatives/next of kin told us that staff who supported them treat them well and with respect.

However they told us of problems they had encountered on occasions such as; staff being changed at the last minute and sometimes turning up late; sometimes not always knowing what staff were turning up; not having regular reviews about their care package and no checks on the staff providing their care and support. However some people told us they could always contact the office staff if they needed any help and that the office staff occasional telephoned them to see if they were alright.

Generally people felt one thing that could be improved was to have the same staff and felt that if they have the stability of the same staff it would help with the care and support needed. Some people suggested they should have the names of staff being supplied so they always knew in advance who was coming on duty.

We had also contacted the local authority contracts and monitoring team for Cheshire West and Chester before we visited the service. They had no issues of concern to report about the service.