23 February 2014
During a routine inspection
There were procedures in place to keep people safe from abuse. Staff knew how to report concerns about people's welfare and people told us they felt safe living there. Relatives we spoke with had confidence in the care provided and felt that their family members were in safe hands.
Staff received support to meet people's needs. We saw that a training and supervision programme had been introduced to ensure that staff had up to date knowledge and skills to work with people. People who lived in the home told us that staff knew how to help them and commented that all the staff were "very good."
The provider was making improvements to the quality of the service people received. We found that this had been well-received by people in the home who commented on improvements to activities and the home's menu in recent months. Staff also told us that improvements had been made to training, care planning and the home environment. However, at the time of our inspection, systems to regularly monitor the quality of the service, and take action in response to identified risks, had not been fully implemented. This is important to ensure that the home is able to identify concerns for themselves and take timely action to address any shortfalls.
Records about people's care were in place but were not always up to date and did not always contain sufficient information about their needs. Although staff were aware of people's needs, records that were not complete or sufficiently detailed put people at risk of receiving inappropriate care.