25 July 2012
During a themed inspection looking at Dignity and Nutrition
The inspection team was led by a CQC inspector joined by an Expert by Experience, people who have experience of using services and who can provide that perspective and another CQC inspector to assist.
We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. At Kirkdale Care Centre there are a number of people who have dementia or find it difficult to communicate verbally.
We spoke to people using the service. They told us they were treated with dignity and respect. They spoke positively about the activities in the home and said they had a choice about what they got involved with. They said that they got a choice about what they ate and that cultural foods were available. People told us that they felt safe using the service, would be happy to raise any concerns that they had, and that they had been involved in drawing up their care plans.