2 December 2013
During a routine inspection
We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.
We looked at how the service supported people with their nutritional needs and how medication was managed by staff. We looked at equipment used by people and we inspected the environment. We talked with people who used the service, their relatives and staff.
We reviewed the care of four people. We saw people's risk assessments and care plans did not always reflect their needs. For example people who followed a specific diet had not received a specialist assessment.
We saw people's nutritional needs were being met. We saw the management of medicines was not always safe and found incorrect stock levels and out of date medication.
We saw the service had not followed a robust recruitment process as several staff had not had a criminal records check.
We saw equipment was generally safe for people to use. During our inspection we highlighted several areas which had not been maintained appropriately and required repair or replacement. We spoke to people who used the service we happy with their care.