19 February 2013
During an inspection in response to concerns
One person told us. 'I was only talking to social services last week and telling them how pleased I was with We Care Homecare'. Other comments from people included: 'I am very happy with all the carers who call.' 'I can not fault the staff and I have not had any problems' and 'The staff who support me are wonderful'.
Relatives of people told us that their family members were well supported by staff to receive the care they needed.
We told by people who used the service that they felt safe and had no concerns about the staff who supported them. They said that staff treated them well. All of the people we spoke with confirmed that they had a copy of the agency;s complaints procedure in their information pack and said they knew how to make a complaint if they needed to. People said they were confident that any concerns or complaints would be dealt with effectively.
We spoke with three members of staff. They said that they were well supported by the agency and confirmed that the recruitment process was through. They told us that training was readily available and that management were supportive and approachable.