22 October 2013
During a routine inspection
People were treated with dignity and respect and were included and involved in decisions made about their care.
People received safe, appropriate care in line with what they were wanting.
People overall were protected from the risks associated with unsafe management of medication, though some records did not evidence this well.
Overall the service operated a robust recruitment and selection process and prospective staff were properly vetted before providing support. Some parts of the record-keeping in some staff files could be improved.
People knew the service had a complaints process and knew how to raise concerns. They were confident that complaints would be properly looked into.