The Care Quality Commission
  • Care Home
  • Care home

Archived: Lowenva Care

Lowenva, Rescorla, St Austell, Cornwall, PL26 8YT (01726) 850823

Provided and run by:
Mr & Mrs John Michael Eaton

Important: The provider of this service changed. See new profile

All Inspections

22 October 2013

During a routine inspection

When we visited Lowenva Care six people were living there. We spoke with four people who used the service. They told us they liked living at Lowenva and liked the staff.

We observed staff interacting with people who used the service in a kind and relaxed manner. We saw staff showed, through their actions, conversations and during discussions with us empathy and understanding towards the people they cared for.

We examined people's care plans and found the records were up to date and reviewed as the person's needs and wishes changed.

We found that people who used the service were involved in making day to day decisions and participated in tasks at home, such as cooking, cleaning and doing their laundry. The records showed they went out frequently and saw healthcare professionals when they needed to.

The premises were in a good state of repair and homely in appearance.

Staff said they had received enough training and support to enable them to carry out their roles competently and felt there were sufficient staff on duty. Recruitment procedures were seen to be robust.

7 January 2013

During a routine inspection

Some of the people using the service were not able to comment in detail about the service they received. We spoke to four people who lived at Lowenva. All the comments we received from people who lived at Lowenva were positive. Comments from people included 'I like it here, I get on well with the staff, it's home, it's better than anywhere else I have lived'. We saw people's privacy and dignity being respected and staff being helpful. We saw people were spoken with in an adult, attentive, respectful, and caring way.

People experienced care, treatment and support that met their needs and protected their rights.

We saw people actively engaged in activities of their choice. We saw two people completing quite complicated jig-saw puzzles. Another person requested to watch a specific programme on television. Two other people were out of the home attending day centres or work placements.

People we spoke with said they enjoyed the food they received. We were told the food was of a good standard, and usually cooked to order. This meant people could choose, individually, what they wanted each day. We saw people being regularly asked if they wanted drinks, food and snacks.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.