7 November 2012
During a routine inspection
The person living at the home said they felt safe and well cared for and that the provider was very kind to them. This person told us, 'I really like Mrs X they take me shopping for my food and toiletries and they are very kind to me'.
We looked at the records of this person to see how they were supported with their care, health and emotional needs. This person had a detailed plan of care in place.
We asked the person living at the home if they felt safe, they told us, Mrs X looks after me well, I am very happy and I have no concerns at all". We saw in this persons care records that the registered person had informed them of how to raise concerns to an external person if needed. Information about independent advocacy services was available to the person living at the home.
We spoke with the person living at the home to see if they had any concerns about where they lived and the provider that supported them. This person told us they were happy, that Mrs X was kind. This person told us that they had no concerns or complaints and told us 'If I had any worries I would speak with Mrs X, I am happy here'.