22 November 2013
During a routine inspection
People told us that they were asked about how they wanted to be supported and said that the choices they made about their care were respected.
No-one we spoke with raised any concerns about the service provided by this agency. People told us they would speak to a member of the agency's management team if they had any concerns about the care they received.
Everyone we spoke with said they felt safe with the staff who supported them. They told us that the care staff treated them and their homes with respect.
People told us,
'I'm very happy with this service', and said,
'I look forward to the staff coming'.
We looked at some of the records held by the agency. We saw that safe systems were used when recruiting new staff to ensure they were suitable to work in people's homes. This ensured people who used the service were protected.