5, 11 October 2012
During a routine inspection
People told us they felt safe at the home. One person said, "I can talk to the staff and the manager if I am worried about anything, I would do this if I wasn't happy or had any complaints. The staff treat me well, they give me some respect." When we asked people about how well the staff were able to support them one person said,"The staff are good, they know what they are doing. I trust them."
We asked people if they were ever consulted about how the service works. People living at the service and the staff told us about the 'Red Days'. These were regular meetings of everyone involved in the service. People told us that they were confident to speak up and talk about their opinions.