Archived: Dentholme

"It is very good here...very organised...I like the company and we get on well together."

We went to check that the written plans of care were more robust for people with dementia. We had found at the last inspection that the plans did not help staff support people appropriately. At this visit we saw that all the plans in all areas of the home had been reviewed.

We looked at all of the plans for the people who lived on the special dementia care unit. We saw that some errors had been amended and that there was more detail on some plans. We saw, for example, that where people had problems controlling their emotions and behaviour the team had started to write more specific guidance for the whole team to follow. We noted that the manager had asked for help and support to develop behavioural plans.

We also heard that there had been further training and staff meetings about supporting people with some of the distressing symptoms of dementia. We judged that these developments meant that the service was now compliant. We asked the provider to continue to support the team to develop strategies for people with dementia.

"We get very well looked after here."

"The staff are really lovely and we all get on together."

"I have lots of friends here and everything I need."

We noted that some of the planning for care now needs revision because not all of the care was planned in sufficient depth to give people all the care they needed.

People in the service told us that they really enjoyed the food provided. They said it was "excellent", "nicely presented" and "good home cooking".

Medicines for people in the home were ordered, stored, administered and disposed of correctly.

The home was clean and people told us that they were happy with their rooms and with the shared facilities. We asked the provider to look at replacing some of the furniture and floor coverings in the home.

The home was staffed with experienced and trained staff who knew their role and who were aware of service user needs.

People who lived at Dentholme told us they were included in making decisions about the support and care they received in the home. From our observations we saw that people received the care they needed in a way which respected their rights and promoted their safety, dignity and independence. We found that staff were suitably trained to do their work and there were effective systems in place to monitor the quality of the service provided.

People we spoke with told us they had 'no concerns at all', about the care and supported provided in the home and all of the people we spoke with were very happy with the standard of accommodation being provided.

We were told that staff were very attentive and knew their needs and care requirements. One person said that: "The staff are brilliant. They are always so kind."

Whilst another commented that: "The staff are very attentive, they always come very quickly when I need assistance."