During our visit we met with seven of the eight people who lived at the home. Some people had limited communication/conversation so were not able to respond in detail to our questions.Throughout our visit we found staff interactions with people to be very kind and respectful and it was apparent that staff knew the people they supported very well.
People told us they were able to make choices about all aspects of their daily lives. During our visit we observed that people moved freely around the home and they were able to access their bedrooms when ever they wished. The atmosphere in the home was relaxed and inclusive.
We observed staff assisting one person with personal care needs in a discreet and respectful manner. We also observed staff knock on people's bedroom doors before entering. This showed that people were treated with respect and their right to privacy was upheld.
People who lived in the home told us they felt well cared for and that staff were available when they needed them. When we asked people if staff helped them do the things they needed help with, people said that they did although they told us they did many things for themselves.
People told us they liked living at Hollywell House and that it was their 'home'. Comments included 'I like my home and I like the staff' and 'I go out a lot. I like to go out'.
People who lived at the home told us that they were happy with the staff that supported them. Comments included 'I like the staff and they are all nice to me' and 'I am happy. The staff are kind'.
Staff demonstrated great patience when supporting people and they were skilled in understanding and responding to those who had difficulties in communicating.
We were informed that six of the eight people who lived at the home were 'very independent' and some accessed the local community independently. Support had been provided for those who required it and many people utilised local day centres. Earlier this year staff had supported and enabled people to go on holiday. People spoken with were very keen to tell us how much they had enjoyed this.