11 June 2013
During a routine inspection
Those members of staff we spoke with told us of the support and guidance they received from the management and they went on to explain how this improved their own confidence in the role. Those care support staff we spoke with were confident in their role and the environment they shared with people using the service appeared busy but well controlled.
We found the provider regularly assessed the service in order to ensure that all aspects of it were safe and suitable to best meet the care needs of people who used the service.