- Care home
Archived: Queens Park Nursing Home
All Inspections
9 May 2013
During a routine inspection
We found that people who used the service had been assessed for their needs and care plans had been written and followed. We found that the staff had been appropriately recruited and had a good understanding of the safeguarding of vulnerable adults.
We found concerns over the management of the medicines and the home's ability to monitor the management of the medicines.
19 September 2012
During an inspection looking at part of the service
27 June 2012
During a routine inspection
We spoke to a relative of one person who said the staff were 'absolutely marvellous', they made them feel welcome, and looked after their relative very well. They told us that staff had explained the plan of care to them and the reasons for the treatment.
18 January 2012
During a routine inspection
People and their relatives we spoke with praised the service: ''Staff are very good.' 'If I have something bothering me I go to the manager and she sorts it out. Staff are friendly ' 'its nice here. I have been here a long time and it's my home.'
There were a number of suggestions that we received :
Decor was seen as tired and needed to be refreshed.
Easy chairs were seen as old and needed to be replaced.
Curtains were not matched and needed to be replaced.
Staff turnover was seen as high. The explanation put forward for this was because students were employed who did not stay long, and staff wages were at the minimum wage level.
We received comments about some staff could not be understood due to their accents or their grasp of English language was not of a satisfactory standard.
The provider said that he would look into and follow up these comments.