16, 20 May 2013
During a routine inspection
People received care according to their needs and people were happy with the care they received. One person told us, ' I am very happy, staff are kind and considerate.' However, not all care plans were updated to reflect the care provided. This meant new staff would not have the information to meet peoples care needs.
People told us that they felt safe with the staff that cared for them. We found that the provider had systems in place to respond to allegations of abuse.
The provider did not operate effective recruitment procedures. This meant the provider did not demonstrate that all the relevant checks had been completed to ensure people using the service were protected.
There were systems in place to monitor how the service was run. This meant people using the service were asked their views about the service provided. Where people had made suggestions action had been taken.
It was of concern that the provider had not paid their annual CQC registration fee and that staff were not paid on time. This meant that the as a risk that people may not receive the service they need due to the provider's financial situation.