28 May and 4 June 2013
During a routine inspection
People's privacy, dignity and independence were respected. One person told us, "Staff Let you know at the door if they are coming in". However, the lack of appropriate support plans and risk assessments meant that care was not always planned and delivered in a way that was intended to ensure people's safety and welfare.
Safeguarding procedures were in place so that staff would recognise and report any allegations of abuse and people were protected from the risk of harm.
Appropriate checks were in place before staff commenced work. However, the recruitment process was not effective in ensuring sufficient levels of suitably skilled and experienced staff. One person told us, "The regulars are on time and know the job, the replacement staff could do with more training."
The system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others was not robust to be fully effective.
People were not always protected from the risks of unsafe or inappropriate care because accurate and appropriate records were not maintained.