Our review of this service has shown us that service users and their families are respected and involved in their care. They are given opportunities and information in a variety of formats to express their views and are supported in making decisions about their care and choices available to them. Care is planned on the individual needs of the service users and their views are encouraged and taken into account when planning and delivering care.People using the service told us that The Haven was a warm, friendly and supportive service and they said, 'we all get on well', 'this is my second visit and I've had no problems at all', 'I am getting out more than I would do', 'it is very structured, but it needs to be for the programme to work'.
People using the service told us that they are fully supported to access the health care support they require, including registering with a local GP. One person commented, 'the service is very quick to set you up with a local GP and you are informed of the NHS services available, such as dentist and opticians. People experienced good quality outcomes and were able to access the health care support they required and appropriate consent is sought when needed.
People told us that the food and menu offered was of a good quality and some commented, 'the food is of a good quality', 'today we had steak and kidney pie, mashed potato and beans', 'we prepare our own meal in the evening and the staff prepare the main meal which is at lunch time'.
People who use the service told us that the home was clean and hygienic. Some comments included, 'it is always warm, clean and comfortable'.
People told us that the staff were very helpful, professional and polite when offering support and they went onto say, 'the staff are very friendly', 'the manager is always available and is very approachable', 'the staff respect you and your privacy', 'we are encouraged to talk to staff if we are upset'.
People who use the service are informed about the complaints procedure and are able to express their concerns in an open culture.