26 February 2013
During a routine inspection
Four staff we spoke with were aware of the importance of treating people with respect and dignity regardless of their backgrounds. They provided us with examples of how they maintained the privacy of people while providing care for them. The care provided had been assessed and care plans prepared. Risk assessments were in place. People said they had been consulted regarding the care provided and their choices had been responded to.
The agency had suitable arrangements for ensuring that people were safeguarded and protected from abuse. The agency had a recruitment policy and staff had been carefully recruited. The required recruitment checks such as references and criminal record checks had been carried out.
Effective arrangements for monitoring the quality of service provided were in place and these included quality monitoring visits to the homes of people who use the service.