20 May 2013
During a routine inspection
People were very complimentary about the support and care they received. Comments included, 'the staff are lovely, we all get on really well.' And 'It's only a small home, so it's like a family atmosphere, my mum is very happy here.'
People's preferences regarding meals were taken into account; this was observed on the day of this visit when one person was provided with an alternative to the two lunch time options, to suit their preference.
The compliance actions left at the last visit have now been addressed, this included information in records about one person's level of understanding in making day to day decisions and the support they needed to make these decisions. Records were also in place to demonstrate that staff were receiving formal supervision sessions; this ensured staff were monitored and supported in their role. The correct practices were in place to ensure medication requiring cold storage was maintained at a suitable temperature. The quality monitoring systems had improved to ensure effective systems were in place to monitor and improve the support and services provided.