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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 August 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People had been cared for and supported by suitably qualified, skilled and experienced staff.

Reasons for our judgement

Records we checked during our inspection showed that recruitment policies and procedures had been put in place to ensure that staff were both fit and able to meet people’s needs. This included carrying out appropriate checks before staff began work.

One person told us, “Permanent staff are great, [I] couldn’t fault them. They are kind and nice.” Another said, “The staff are lovely, really nice.” A relative commented, “They [staff] meet all of his needs. I don’t think they could do much more. I have confidence in them. I am happy with [the] staff.”

Staff had been required to complete detailed application forms and attend structured interviews, during which their relevant competencies were assessed. Staff were not allowed to start work until all necessary character, identity and reference checks had been satisfactorily completed.

A member of staff said, “Staff are happy, [we are] a good team [and] hard workers. The team here makes a difference.” Another told us, “Generally the staff here are incredibly caring, professional and experienced.” A GP with recent experience of the home told us that the ability and competence of staff had improved over time.

This meant that people were kept safe and their health and welfare needs had been met by staff who were fit and able to do their job.