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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF


Inspection carried out on 8 August 2013

During a routine inspection

During our inspection of Roebuck Nursing Home on 8 August 2013, we saw evidence that staff had made every effort to identify and act on the wishes of people who lived there. One person told us, �I can do what I like and nobody tells me what to do. [It's] free and easy; just like home.�

Care plans we looked at showed that people�s needs and preferences had been assessed and documented. A relative told us, �The care here is very personalised. They treat everyone with respect and dignity.�

The premises were safe, suitable and fit for purpose. Adequate emergency procedures had been put in place and the safety equipment we saw had been regularly checked and well maintained. People told us they liked living at the home because it was clean, in good decorative order and they had their own shower and toilet facilities.

Records showed that the provider had put effective recruitment procedures in place to ensure that staff were fit, able and properly trained to meet the needs of people who used the service. This included carrying out appropriate checks before staff began work.

A complaints policy and procedure had been put in place and we saw evidence that people�s comments, feedback and suggestions had been regularly sought.

However, some of the care records we looked at had not been reviewed in line with the providers own policy and contained information that was both incomplete and out of date.