14 August 2015
During a routine inspection
The inspection took place on 14 August 2015 and was unannounced.
Mondial provides accommodation and personal care for up to three people who live with a learning disability or who may have mental health needs. The service does not provide nursing care. At the time of our inspection there were three people using the service.
The service was managed on a day-to-day basis by the registered provider with the support of an assistant manager. As a registered person, the provider has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because management team and staff understood their responsibilities in managing risk and identifying abuse. People received safe care that met their assessed needs.
Staff had been recruited safely and had the skills and knowledge to provide care and support in ways that people preferred.
The provider had systems in place to manage medicines and people were supported to take their prescribed medicines safely.
The Care Quality Commission (CQC) monitors the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) which apply to care homes. We found the provider was following the MCA code of practice.
People’s health needs were managed effectively with input from relevant health care professionals and people had sufficient food and drink that met their individual needs.
People were treated with kindness and respect by staff who knew them well.
People were supported to maintain relationships with friends and family so that they were not socially isolated.
There was an open culture and the assistant manager supported staff to provide care that was centred on the individual.
The provider had systems in place to check the quality of the service and take the views and concerns of people and their relatives into account to make improvements to the service.