15 January 2014
During a routine inspection
There were systems in place in place for obtaining informed consent from people who use the service. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. A relative of a person told us, "I was involved every step of the way including gaining my consent and being involved in my wife's assessment."
We saw that all areas, including bedrooms and communal areas, were clean. No odours were evident. Staff had access to, and we saw they used, personal protective equipment such as gloves, alcohol gel for cleaning hands and disposable plastic aprons. One person told us, "the staff wear gloves when they wash me. I also see them washing their hands."
We looked at staff files and saw that the service followed procedures when recruiting new staff. Checks were in place to ensure that suitable people were employed.
The home responded appropriately to concerns and complaints. There were regular staff meetings, monthly audit checks, service user surveys and relatives' meetings which were conducted in order to improve the service.