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Mid Essex Hospital Services NHS Trust was rated requires improvement in April 2015.
These listening events were initially held to examine:
- the culture of the organisation
- how the trust wanted patients and staff to see it
- what levels of service and care were being provided
The events involved separate focus groups with patients and staff, as well as joint meetings where feedback included shared experiences.
They resulted in the trust’s values and behaviours, agreed with patients and staff, and adopted as part of the 'Creating Our Culture' project.
The trust is running the next series of events to find out whether people think they got the values right last time, and whether they think the values and behaviours are being demonstrated across the trust.
The trust was rated good in December 2016.