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 hRRz5}U4kD4'U׵=?DCYuk}?Kt;GSԯX-,t 8溼{khi]c?jK3(#.i\_kxR}?|@4a[7EHӒݡT䕓zMKPs(ڷ> , 1VzH/A1}~e;?[__ϳ?:Zo[Mo Uk?o&4[TާV~$CjVZ|9_AYLf^,|ekML$vZ?b]G鿰XiW/Jt> V8m"E H(O ো8`|4.lGGq|Gg9rL.Y ӧ9UWb+թC ,-jUzjTG?xF}ޞ^԰40 3ԨRYKҧHB1ERRr|Tg1OT+_Y O߆gO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Y߳G/nEw  '?c/hjy~Ծg+3~žPϸk^3b/ٖX*؜'5j> (VJPx̸_m7 [?kf*:VRTg4(J<((((W#4Se i h?=g5N㴲p[CƠ*FWyUݹڻٽyV]EU(((((((((((((((((((((((((((((((((((((( endstream endobj 4 0 obj <>stream 0 J q 546.75 0 0 62.25 28.35 0 cm /img0 Do Q q 553.5 0 0 108 28.35 678.35 cm /img1 Do Q /F1 14 Tf 0.75294 0.75294 0.75294 rg BT 0.75294 0.75294 0.75294 RG 0.5 w 2 Tr 1 0 0 1 129.91 657.28 Tm (Inspecting for better lives)Tj ET 0.001 w 0 Tr /F1 36 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 72.25 618.16 Tm (Random )Tj ET 0.001 w 0 Tr /F1 36 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 233.68 618.16 Tm (inspection report)Tj ET 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 17 w 22.95 572.94 m 580.6 572.94 l S 0.001 w /F1 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 537.82 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 511.91 m 164.46 511.91 l S 0.001 w 1 1 1 RG 20.58 w 166.71 511.91 m 580.25 511.91 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 462.71 m 164.46 462.71 l S 0.001 w 1 1 1 RG 73.32 w 166.71 462.71 m 580.25 462.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.32 m 582.46 523.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.92 m 582.46 424.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.4 m 30.07 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 165.58 524.4 m 165.58 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 524.4 m 581.38 423.85 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 507.14 Tm (Name:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 507.14 Tm (Whiteoak Court Nursing Home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.31 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 484.31 Tm (15 Selby Close )Tj ET /F1 12 Tf BT 1 0 0 1 169.56 466.73 Tm (Chislehurst)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 449.15 Tm (Kent)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 431.57 Tm (BR7 5RU)Tj ET /F1 8 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 414.63 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 393.13 m 391.05 393.13 l S 0.001 w 1 1 1 RG 20.58 w 393.3 393.13 m 580.25 393.13 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 370.3 m 391.05 370.3 l S 0.001 w 1 1 1 RG 20.58 w 393.3 370.3 m 580.25 370.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.55 m 582.46 404.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 358.89 m 582.46 358.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 405.63 m 30.07 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 392.17 405.63 m 392.17 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 405.63 m 581.38 357.81 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 388.36 Tm (The quality rating for this care home is:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 388.36 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 365.53 Tm (The rating was made on:)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 327.58 Tm (A quality rating is our assessment of how well a care home, agency or scheme is meeting )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 310.58 Tm (the needs of the people who use it. We give a quality rating following a full assessment of )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 293.58 Tm (the service. We call this a key inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259.58 Tm (This is a report of a )Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 150.58 259.58 Tm (random)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 200.47 259.58 Tm (inspection)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 261.38 259.58 Tm ( of this care home. A )Tj ET /F1 12 Tf BT 1 0 0 1 392.12 259.58 Tm (random inspection is a short, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 242.58 Tm (focussed inspection. Details of how to get other inspection reports for this care home, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 225.58 Tm (including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 191.1 m 315.25 191.1 l S 0.001 w 20.58 w 317.5 191.1 m 565.9 191.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 168.27 m 346.55 168.27 l S 0.001 w 20.58 w 348.8 168.27 m 377.9 168.27 l S 0.001 w 20.58 w 380.15 168.27 m 409.2 168.27 l S 0.001 w 20.58 w 411.45 168.27 m 440.55 168.27 l S 0.001 w 20.58 w 442.8 168.27 m 471.9 168.27 l S 0.001 w 20.58 w 474.15 168.27 m 503.2 168.27 l S 0.001 w 20.58 w 505.45 168.27 m 534.55 168.27 l S 0.001 w 20.58 w 536.8 168.27 m 565.9 168.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 202.51 m 568.1 202.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 156.85 m 568.1 156.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 203.59 m 30.07 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 203.59 m 316.37 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 180.76 m 347.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 180.76 m 379.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 180.76 m 410.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 180.76 m 441.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 180.76 m 473.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 180.76 m 504.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 180.76 m 535.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 203.59 m 567.02 155.78 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 186.33 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 186.33 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 163.5 Tm (Alison Ford)Tj ET /F1 12 Tf BT 1 0 0 1 329.63 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 360.95 163.5 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 163.5 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Information about the care home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.1 m 267.21 774.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 774.1 m 563.65 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 724.9 m 267.21 724.9 l S 0.001 w 1 1 1 RG 73.32 w 269.46 724.9 m 563.65 724.9 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.7 m 267.21 675.7 l S 0.001 w 1 1 1 RG 20.58 w 269.46 675.7 m 563.65 675.7 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.87 m 267.21 652.87 l S 0.001 w 1 1 1 RG 20.58 w 269.46 652.87 m 563.65 652.87 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.04 m 267.21 630.04 l S 0.001 w 1 1 1 RG 20.58 w 269.46 630.04 m 563.65 630.04 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.21 m 267.21 607.21 l S 0.001 w 1 1 1 RG 20.58 w 269.46 607.21 m 563.65 607.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.29 m 565.85 664.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.46 m 565.85 641.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.63 m 565.85 618.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.52 m 565.85 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.29 m 565.85 664.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.46 m 565.85 641.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.63 m 565.85 618.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.8 m 565.85 595.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.6 m 30.07 594.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 268.34 786.6 m 268.34 594.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 786.6 m 564.78 594.72 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 769.33 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 769.33 Tm (Whiteoak Court Nursing Home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 746.5 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 746.5 Tm (15 Selby Close )Tj ET /F1 12 Tf BT 1 0 0 1 272.31 728.92 Tm (Chislehurst)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 711.34 Tm (Kent)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 693.76 Tm (BR7 5RU)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 670.93 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 670.93 Tm (02084670954)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 648.1 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 648.1 Tm (02084670954)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 625.27 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 625.27 Tm (sandraschluep@whiteoakcourt.co.uk)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.44 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 566.5 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 35.16 w 31.2 539.72 m 353.25 539.72 l S 0.001 w 1 1 1 RG 35.16 w 355.5 539.72 m 565.9 539.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 509.6 m 353.25 509.6 l S 0.001 w 1 1 1 RG 20.58 w 355.5 509.6 m 565.9 509.6 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 486.77 m 353.25 486.77 l S 0.001 w 1 1 1 RG 20.58 w 355.5 486.77 m 565.9 486.77 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 521.01 m 568.1 521.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 498.18 m 568.1 498.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.42 m 568.1 558.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 521.01 m 568.1 521.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 498.18 m 568.1 498.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 475.35 m 568.1 475.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559.5 m 30.07 474.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559.5 m 354.37 474.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559.5 m 567.02 474.28 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 542.24 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 542.24 Tm (Messrs I R & RP Tappin and Mrs S )Tj ET /F1 12 Tf BT 1 0 0 1 358.35 527.66 Tm (M Schluep)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 504.83 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 504.83 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 482 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 482 Tm (27)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 463.05 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 443.56 m 565.6 443.56 l S 0.001 w 41.16 w 31.2 410.44 m 297.2 410.44 l S 0.001 w 20.58 w 299.45 420.73 m 565.6 420.73 l S 0.001 w 20.58 w 299.45 400.15 m 432.52 400.15 l S 0.001 w 20.58 w 432.52 400.15 m 565.6 400.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 432.15 m 567.8 432.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 454.98 m 567.8 454.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 432.15 m 567.8 432.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 388.74 m 567.8 388.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 456.06 m 30.07 387.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 433.23 m 298.32 387.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 456.06 m 566.72 387.66 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 438.79 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 415.96 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 415.96 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 395.38 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 435.37 395.38 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 366.66 m 297.25 366.66 l S 0.001 w 35.16 w 299.5 366.66 m 429.25 366.66 l S 0.001 w 35.16 w 431.5 366.66 m 565.9 366.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 385.36 m 568.1 385.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 347.95 m 568.1 347.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 386.44 m 30.07 346.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 386.44 m 298.37 346.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 386.44 m 430.37 346.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 386.44 m 567.02 346.88 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 369.18 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 354.6 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 369.18 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 369.18 Tm (27)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 316.16 m 565.6 316.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 304.75 m 567.8 304.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 238.18 m 568.1 238.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 327.58 m 567.8 327.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 304.75 m 568.1 304.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 238.18 m 568.1 238.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 215.35 m 568.1 215.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 328.66 m 30.07 214.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 328.66 m 566.72 214.27 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 311.39 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 288.56 Tm (The registered person may provide the following category of service only: Care home )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 273.98 Tm (with nursing \(CRH - N\) to service users of the following gender: Either whose primary )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 259.4 Tm (care needs on admission to the home are within the following categories: Old age, not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 244.82 Tm (falling within any other category - Code OP)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 221.99 Tm (The maximum number of service users who can be accommodated is: 27 )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 200.56 m 315.25 200.56 l S 0.001 w 1 1 1 RG 20.58 w 317.5 200.56 m 346.55 200.56 l S 0.001 w 20.58 w 348.8 200.56 m 377.9 200.56 l S 0.001 w 20.58 w 380.15 200.56 m 409.2 200.56 l S 0.001 w 20.58 w 411.45 200.56 m 440.55 200.56 l S 0.001 w 20.58 w 442.8 200.56 m 471.9 200.56 l S 0.001 w 20.58 w 474.15 200.56 m 503.2 200.56 l S 0.001 w 20.58 w 505.45 200.56 m 534.55 200.56 l S 0.001 w 20.58 w 536.8 200.56 m 565.9 200.56 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 211.97 m 568.1 211.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 189.14 m 568.1 189.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 213.05 m 30.07 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 213.05 m 316.37 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 213.05 m 347.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 213.05 m 379.02 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 213.05 m 410.32 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 213.05 m 441.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 213.05 m 473.02 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 213.05 m 504.32 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 213.05 m 535.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 213.05 m 567.02 188.07 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 195.79 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 177.27 m 565.9 177.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 167.64 m 568.1 167.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 168.72 m 30.07 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 168.72 m 567.02 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 186.89 m 568.1 186.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 167.64 m 568.1 167.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 56.15 m 568.1 56.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 187.97 m 30.07 166.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 187.97 m 567.02 166.57 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 173.71 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 173.71 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 154.46 Tm (Whiteoak Court Nursing Home, in Chislehurst, is registered with The Commission for )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 137.46 Tm (Social Care Inspection to provide nursing care for up to 27 elderly people.)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 120.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 35.5 103.46 Tm (Situated in a quiet residential road, the home is an attractively presented and )Tj ET /F1 12 Tf BT 1 0 0 1 511 103.46 Tm (well-)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 86.46 Tm (maintained)Tj ET /F1 12 Tf BT 1 0 0 1 102.72 86.46 Tm ( property providing accommodation over two floors. A passenger lift allows )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 69.46 Tm (access to all parts of the home.)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 9 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 519.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 519.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 520.15 m 568.1 520.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 783.47 Tm (There are twenty-five bedrooms, two of which are for double occupancy. All of them )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 766.47 Tm (are fitted with a wash hand basin and six benefit from en-suite facilities.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 749.47 Tm (On the ground floor there is a large dining room and separate lounge area.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 732.47 Tm (There is limited car parking to the front of the building and a small paved garden with )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 715.47 Tm (seating and tables to the rear.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 698.47 Tm (The home is staffed by both trained nurses and carers, throughout the 24-hour period, )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 681.47 Tm (supported by a range of domestic and ancillary staff. There are regular visits from a )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 664.47 Tm (GP, chiropody, optician and dentist.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 647.47 Tm (At the time of this inspection fees ranged from 560 - 900 according to the room that )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 630.47 Tm (is occupied and the level of dependency of the resident. Fees paid by people who are )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 613.47 Tm (funded by the local authority vary from those whose placement is privately funded.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 596.47 Tm (Extra charges would be payable for services such as hairdressing and private chiropody )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 579.47 Tm (and would be discussed prior to admission.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 562.47 Tm (A copy of the homes Statement of Purpose and their latest inspection report can be )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 545.47 Tm (obtained from them. Inspection reports can also be downloaded from The Commission )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 528.47 Tm (for Social Care Inspection?s website.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 508.09 Tm ()Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 253.86 w 31.2 634.45 m 563.65 634.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.51 m 565.85 762.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.4 m 565.85 506.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 763.59 m 30.07 505.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 763.59 m 564.78 505.32 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 746.32 Tm (The last key inspection visit for this service was undertaken in July 2008.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 731.74 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 717.16 Tm (This visit was to check their compliance with requirements that were issued at the time )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 702.58 Tm (and to confirm that this service is still providing good quality outcomes for the people )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 688 Tm (who are living there.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 673.42 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 658.84 Tm (At the time of this visit there were 25 residents living in the home. We spoke with )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 644.26 Tm (several of them and also to some relatives who were visiting. We asked people what it )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.68 Tm (was like for them living in the home and also about their views of the staff who care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.1 Tm (for them.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 600.52 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 585.94 Tm (We undertook a partial tour of the premises and looked at the storage and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 571.36 Tm (administration of medication in the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 556.78 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 542.2 Tm (We looked at the care plans of a sample of residents, and the complaints register in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 527.62 Tm (the home. We also spent some time speaking with the Registered Manager of the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 513.04 Tm (service.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 486.08 Tm (What the care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 486.08 Tm (does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 224.7 w 31.2 362.54 m 563.65 362.54 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 476.01 m 565.85 476.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 249.06 m 565.85 249.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 477.09 m 30.07 247.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 477.09 m 564.78 247.99 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 459.83 Tm (This home offers residents a high standard of nursing care in a well appointed and well )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 445.25 Tm (maintained home. The atmosphere is warm and welcoming, residents look clean, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 430.67 Tm (happy and well cared for. People who were in bed, because they were unwell, look )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 416.09 Tm (comfortable and free from pain.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 401.51 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 386.93 Tm (All of the residents that we spoke with and their relatives praised the staff and the care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 372.35 Tm (that they received. They told us "we are very well looked after" "staff are treasures" . )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 357.77 Tm (They told us that they enjoy the activities that are arranged for them and that the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 343.19 Tm (meals are "extremely good".We saw pictures around the home of residents enjoying )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 328.61 Tm (various occasions that had been organised for them.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 314.03 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 299.45 Tm (We looked at the homes complaints record. None of the issues raised had been about )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 284.87 Tm (the service and they had all been dealt with promptly. The Commission has not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 270.29 Tm (received any complaints about the service since the last inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 255.71 Tm (All of the requirements that were issued previously have been complied with.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 228.74 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 137.22 w 31.2 148.94 m 563.65 148.94 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 218.68 m 565.85 218.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 79.21 m 565.85 79.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 219.76 m 30.07 78.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 219.76 m 564.78 78.13 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 202.49 Tm (The home has introduced a new medication administration system. We noted that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 187.91 Tm (there had been some omissions in recording in the previous month and also that it was )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 173.33 Tm (not always possible to complete an audit trail for some items of medication, not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 158.75 Tm (ordered on a regular basis.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 144.17 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 129.59 Tm (The registered manager has agreed to address this issue.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 115.01 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 100.43 Tm (No requirements were issued at this visit and the home will continue to be inspected in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 85.85 Tm (line with current guidelines.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 797.59 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 797.59 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 781.59 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.46 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.21 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.21 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.21 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.21 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.46 m 567.22 760.8 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 769.89 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 548.37 769.89 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 81.9 w 31.2 699.43 m 566.2 699.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 741.5 m 568.4 741.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 742.58 m 30.07 658.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 742.58 m 567.32 658.48 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 725.32 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 707.74 Tm (These requirements were set at the last inspection. They may not have been looked at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 693.16 Tm (during this inspection, as a )Tj ET /F1 12 Tf BT 1 0 0 1 201.54 693.16 Tm (random inspection is short and focussed. The registered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 678.58 Tm (person must take the necessary action to comply with these requirements within the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 664 Tm (timescales set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 639.95 m 91 639.95 l S 0.001 w 30.3 w 93.25 639.95 m 197.4 639.95 l S 0.001 w 30.3 w 199.65 639.95 m 289.5 639.95 l S 0.001 w 30.3 w 291.75 639.95 m 473.9 639.95 l S 0.001 w 30.3 w 476.15 639.95 m 566.2 639.95 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 656.23 m 568.4 656.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.68 m 568.4 623.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 657.31 m 30.07 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 657.31 m 92.12 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 657.31 m 198.52 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 657.31 m 290.62 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 657.31 m 475.02 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 657.31 m 567.32 622.6 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 642.05 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 642.05 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 642.05 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 642.05 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 642.05 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 629.9 Tm (action)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (7)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 793.57 Tm (Requirements and recommendations from this inspection)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 733.59 m 566.2 733.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.09 m 568.4 761.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.17 m 30.07 707.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 762.17 m 567.32 707.22 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 744.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 727.32 Tm (These are immediate requirements that were set on the day we visited this )Tj ET /F1 12 Tf BT 1 0 0 1 493.86 727.32 Tm (care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 712.74 Tm (The registered person had to meet these within 48 hours.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 688.7 m 91 688.7 l S 0.001 w 30.3 w 93.25 688.7 m 197.4 688.7 l S 0.001 w 30.3 w 199.65 688.7 m 289.5 688.7 l S 0.001 w 30.3 w 291.75 688.7 m 473.9 688.7 l S 0.001 w 30.3 w 476.15 688.7 m 566.2 688.7 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 704.97 m 568.4 704.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 672.42 m 568.4 672.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 706.05 m 30.07 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 706.05 m 92.12 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 706.05 m 198.52 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 706.05 m 290.62 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 706.05 m 475.02 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 706.05 m 567.32 671.35 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 690.8 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 690.8 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 690.8 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 690.8 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 690.8 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 678.65 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 617.26 m 566.2 617.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 652.05 m 568.4 652.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.13 m 30.07 583.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.13 m 567.32 583.6 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 635.86 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 618.28 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.7 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 162.09 603.7 Tm (Care Homes Regulations )Tj ET /F1 12 Tf BT 1 0 0 1 314.21 603.7 Tm (2001 and the National Minimum )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.12 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 565.08 m 91 565.08 l S 0.001 w 30.3 w 93.25 565.08 m 197.4 565.08 l S 0.001 w 30.3 w 199.65 565.08 m 289.5 565.08 l S 0.001 w 30.3 w 291.75 565.08 m 473.9 565.08 l S 0.001 w 30.3 w 476.15 565.08 m 566.2 565.08 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 581.35 m 568.4 581.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 548.8 m 568.4 548.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 582.43 m 30.07 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 582.43 m 92.12 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 582.43 m 198.52 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 582.43 m 290.62 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 582.43 m 475.02 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 582.43 m 567.32 547.73 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 567.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 567.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 567.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 567.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 567.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 555.03 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 493.64 m 566.2 493.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 528.43 m 568.4 528.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 529.51 m 30.07 459.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 529.51 m 567.32 459.98 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 512.24 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 494.66 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 480.08 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 465.5 Tm (improving their service.)Tj ET 0.99608 0.9451 0.76078 RG 18.15 w 31.2 447.53 m 91.05 447.53 l S 0.001 w 18.15 w 93.3 447.53 m 197.4 447.53 l S 0.001 w 18.15 w 199.65 447.53 m 566.1 447.53 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 457.73 m 568.3 457.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 437.33 m 568.3 437.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 458.81 m 30.07 436.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 458.81 m 92.17 436.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 458.81 m 198.52 436.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 458.81 m 567.22 436.26 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 443.56 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 443.56 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 443.56 Tm (Good Practice Recommendations)Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 20 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Reader Information)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.1 m 223.34 774.1 l S 0.001 w 1 1 1 RG 20.58 w 225.59 774.1 m 565 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.27 m 223.34 751.27 l S 0.001 w 1 1 1 RG 20.58 w 225.59 751.27 m 565 751.27 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.44 m 223.34 728.44 l S 0.001 w 1 1 1 RG 20.58 w 225.59 728.44 m 565 728.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.61 m 223.34 705.61 l S 0.001 w 1 1 1 RG 20.58 w 225.59 705.61 m 565 705.61 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.52 m 567.2 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.2 m 567.2 694.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.6 m 27.22 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 786.6 m 224.46 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 786.6 m 566.13 693.12 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 769.33 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 769.33 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 746.5 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 746.5 Tm (CSCI)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 723.67 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 723.67 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 700.84 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 700.84 Tm (0870 240 7535)Tj ET /F1 12 Tf BT 1 0 0 1 329.28 700.84 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 679.89 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 665.31 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 650.73 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 78.9 w 25.8 608.76 m 563.3 608.76 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 633.15 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.57 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 618.57 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.99 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.41 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.83 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 554.25 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 536.67 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 522.09 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 507.51 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 34.16 w 25.8 487.91 m 563.3 487.91 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 482.39 Tm (Helpline:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 448.23 Tm (Telephone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 448.23 Tm (0845 015 0120)Tj ET /F1 20 Tf BT 1 0 0 1 308.99 448.23 Tm (or)Tj ET /F1 20 Tf BT 1 0 0 1 336.71 448.23 Tm (0191 233 3323)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 416.57 Tm (Textphone)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 134.15 416.57 Tm (:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 150.27 416.57 Tm (0845 015 2255)Tj ET /F1 20 Tf BT 1 0 0 1 311.31 416.57 Tm (or)Tj ET /F1 20 Tf BT 1 0 0 1 339.03 416.57 Tm (0191 233 3588)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 384.91 Tm (Email:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 384.91 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 353.25 Tm (Web:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 100.35 353.25 Tm (www.csci.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 323.6 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 294.86 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 272.14 Tm (We want people to be able to access this information. 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