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(8)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 140.37 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 140.37 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 140.37 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 73.32 w 31.2 697.6 m 274.61 697.6 l S 0.001 w 1 1 1 RG 73.32 w 276.86 697.6 m 580.25 697.6 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 648.4 m 274.61 648.4 l S 0.001 w 1 1 1 RG 20.58 w 276.86 648.4 m 580.25 648.4 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 625.57 m 274.61 625.57 l S 0.001 w 1 1 1 RG 20.58 w 276.86 625.57 m 580.25 625.57 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 602.74 m 274.61 602.74 l S 0.001 w 1 1 1 RG 20.58 w 276.86 602.74 m 580.25 602.74 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.91 m 274.61 579.91 l S 0.001 w 1 1 1 RG 20.58 w 276.86 579.91 m 580.25 579.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 568.49 m 582.46 568.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 567.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Littledene House)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 719.2 Tm (54 Bushey Grove Road )Tj ET /F1 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Bushey)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Hertfordshire)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 666.46 Tm (WD23 2JJ)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 643.63 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 643.63 Tm (01923245864)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 620.8 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 597.97 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 597.97 Tm (m.ang@btopenworld.com)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 575.14 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 539.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 519.71 m 353.25 519.71 l S 0.001 w 1 1 1 RG 20.58 w 355.5 519.71 m 565.9 519.71 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 496.88 m 353.25 496.88 l S 0.001 w 1 1 1 RG 20.58 w 355.5 496.88 m 565.9 496.88 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 474.05 m 353.25 474.05 l S 0.001 w 1 1 1 RG 20.58 w 355.5 474.05 m 565.9 474.05 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 508.29 m 568.1 508.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 485.46 m 568.1 485.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 531.12 m 568.1 531.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 508.29 m 568.1 508.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 485.46 m 568.1 485.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.63 m 568.1 462.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 532.2 m 30.07 461.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 532.2 m 354.37 461.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 532.2 m 567.02 461.55 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 514.93 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 514.93 Tm (Ms Margaret Ang)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 492.11 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 492.11 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 469.27 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 469.27 Tm (12)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 450.33 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 406.89 m 564.47 406.89 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 419.42 m 567.8 419.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 396.6 m 567.8 396.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 442.26 m 567.8 442.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 419.42 m 567.8 419.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 396.6 m 567.8 396.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 373.77 m 567.8 373.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 443.33 m 30.07 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 420.5 m 298.32 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 397.67 m 432.52 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 443.33 m 566.72 372.69 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 426.07 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 403.24 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 403.24 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 380.41 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 380.41 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 358.98 m 297.25 358.98 l S 0.001 w 20.58 w 299.5 358.98 m 429.25 358.98 l S 0.001 w 20.58 w 431.5 358.98 m 565.9 358.98 l S 0.001 w 35.16 w 31.2 328.86 m 297.25 328.86 l S 0.001 w 35.16 w 299.5 328.86 m 429.25 328.86 l S 0.001 w 35.16 w 431.5 328.86 m 565.9 328.86 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 347.56 m 568.1 347.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 370.39 m 568.1 370.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 347.56 m 568.1 347.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 310.15 m 568.1 310.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 371.47 m 30.07 309.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 371.47 m 298.37 309.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 371.47 m 430.37 309.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 371.47 m 567.02 309.07 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 354.2 Tm (dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 354.2 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 354.2 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 331.38 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 316.8 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 331.38 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 331.38 Tm (12)Tj ET 0.95294 0.95294 0.95294 RG 132.81 w 32.32 221.12 m 564.77 221.12 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 266.95 m 567.8 266.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 229.54 m 568.1 229.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.13 m 568.1 192.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 289.77 m 567.8 289.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 266.95 m 568.1 266.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 229.54 m 568.1 229.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.13 m 568.1 192.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 154.71 m 568.1 154.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 290.85 m 30.07 153.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 290.85 m 566.72 153.64 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 273.59 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 250.76 Tm (If the names service user ceases to be accomodated at the home then the variation to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 236.18 Tm (the category shall cease.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.35 Tm (The home may accommodate one named service user under the age of 65 with )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 198.77 Tm (Dementia.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 175.94 Tm (The manager must inform CSCI if the service user permanently leaves the home for )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 161.36 Tm (any reason.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 139.93 m 315.25 139.93 l S 0.001 w 1 1 1 RG 20.58 w 317.5 139.93 m 346.55 139.93 l S 0.001 w 20.58 w 348.8 139.93 m 377.9 139.93 l S 0.001 w 20.58 w 380.15 139.93 m 409.2 139.93 l S 0.001 w 20.58 w 411.45 139.93 m 440.55 139.93 l S 0.001 w 20.58 w 442.8 139.93 m 471.9 139.93 l S 0.001 w 20.58 w 474.15 139.93 m 503.2 139.93 l S 0.001 w 20.58 w 505.45 139.93 m 534.55 139.93 l S 0.001 w 20.58 w 536.8 139.93 m 565.9 139.93 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 151.34 m 568.1 151.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 128.51 m 568.1 128.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 152.42 m 30.07 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 152.42 m 316.37 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 152.42 m 347.67 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 152.42 m 379.02 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 152.42 m 410.32 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 152.42 m 441.67 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 152.42 m 473.02 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 152.42 m 504.32 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 152.42 m 535.67 127.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 152.42 m 567.02 127.43 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 135.15 Tm (Date of last inspection)Tj ET /F1 12 Tf BT 1 0 0 1 328.2 135.15 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 359.53 135.15 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 390.86 135.15 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 422.18 135.15 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 453.53 135.15 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 484.86 135.15 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 516.18 135.15 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 547.53 135.15 Tm (8)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 116.64 m 565.9 116.64 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 107.01 m 568.1 107.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 108.09 m 30.07 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 108.09 m 567.02 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 126.26 m 568.1 126.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 107.01 m 568.1 107.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 35.8 m 568.1 35.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 127.34 m 30.07 105.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 127.34 m 567.02 105.93 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 113.07 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 113.07 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 93.82 Tm (Littledene House is a care home providing personal care and accommodation for twelve )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 76.82 Tm (elderly people who may also have a dementia. Littledene is privately owned and the )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 59.83 Tm (proprietor also manages the home.)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 42.83 Tm ()Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 457.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 457.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 458.85 m 568.1 458.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 756.16 Tm (The property is a large detached house, which has been converted to provide single )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 739.16 Tm (room accommodation. Six of the bedrooms have en-suite toilets. The house is well )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 722.16 Tm (presented and provides residents with comfortable surroundings in a homely )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 705.16 Tm (atmosphere. There is a passenger lift for easy access to the upper floor and an )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 688.16 Tm (enclosed garden to the rear. The frontage of the property is attractively paved and )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 671.16 Tm (allows for the parking of several cars. A single storey extension at the back of the )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 654.16 Tm (house provides living accommodation for three members of the care staff.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 637.16 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 33.25 620.16 Tm (Littledene is situated in a quiet residential road in the village of Bushey and is )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 603.16 Tm (approximately two miles from the village High Street and also about two miles from )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 586.16 Tm (the extensive amenities of Watford Town. There are local shops a short walk away. )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 569.16 Tm (There are nearby bus and rail services and the home is close to several major roads )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 552.16 Tm (and motorways.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 535.16 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 33.25 518.16 Tm (Current charges for the home range from 500.00 to 580.00 per week.)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 501.17 Tm (Further information can be found in the home's Statement of Purpose and the Service )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 484.17 Tm (User's Guide, which are displayed in the entrance hall. The home also has an internet )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 467.17 Tm (web site.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 283.02 w 31.2 592.57 m 580.26 592.57 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.21 m 582.46 735.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 449.93 m 582.46 449.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 736.28 m 30.07 448.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 736.28 m 581.38 448.86 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 719.02 Tm (Since the last key inspection on 17th november 2008 two more random inspection visits )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 704.44 Tm (have been made to the home. The first took place on on 8th April and was completed on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 689.86 Tm (30th April and the second took place on 5th May 2009.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 675.28 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 660.7 Tm (This inspection took place over two separate days. The first visit was on 30th May 2009 )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 646.12 Tm (and was made to check compliance with requirements which had been made at previous )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.54 Tm (inspections that two care workers must be on duty at the home at night and that all staff )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.96 Tm (are properly recruited. A Statutory Requirement Notice was served on the proprietor on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.38 Tm (1st June that all staff recruitment regulations must be complied with. The second visit )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 587.8 Tm (was made on 28th June to check compliance with this Notice.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 573.22 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 558.64 Tm (The inspection on 30th May started at 11.00 am, with two regulation inspectors carrying )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 544.06 Tm (out the work of the Commission. The manager was not present at the start but arrived in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 529.48 Tm (the home during the inspection. The inspection on Sunday 28th June started at 7.30am, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 514.9 Tm (with one regulation inspector. The manager was on duty throughout. For the purposes of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 500.32 Tm (this report the Commission will be referred to as "we".)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 485.74 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 471.16 Tm (Additional outstanding requirements were not checkd on this occasion and have been )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 456.58 Tm (carried forward in this report.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 429.61 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 429.61 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 253.86 w 31.2 291.49 m 580.26 291.49 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 419.55 m 582.46 419.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 163.44 m 582.46 163.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 420.63 m 30.07 162.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 420.63 m 581.38 162.36 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 403.36 Tm (On both inspection visits we saw two staff names detailed on the staff rosters as working )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 388.79 Tm (every night. We spoke with care workers who confirmed that two members of staff are on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 374.2 Tm (duty every night and that the manager is always one of these people. We visited the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 359.63 Tm (home at 7.30 on 28th June and the manager and an additional care worker were still on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 345.05 Tm (night duty and two more care staff came on duty before 8am. The manager confirmed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 330.46 Tm (that she works every night, then goes home to rest, returning to the home every )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 315.89 Tm (afternoon. There are currently three residents in the home who need two people to help )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 301.3 Tm (them transfer and so it is essential that at least two people are on duty at all times in the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 286.73 Tm (home. The rosters we saw on 28th June showed that there were 2 or 3 care staff on duty )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 272.14 Tm (in the day and on occasions a third care worker was on duty in the home between 5 and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 257.57 Tm (8pm.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 242.99 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 228.4 Tm (We checked staff recruitment records on both occasions. On 28th June we examined the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.82 Tm (recruitment file of a care worker whose records seen at a previous inspection had not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 199.24 Tm (contained evidence of all necessary recruitment checks. On this occasion the care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 184.66 Tm (worker's file contained evidence of CRB clearance, two appropriate references, which the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 170.09 Tm (manager had verified, and a contract listing their terms and conditions of employment. )Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 143.12 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 91.63 w 31.2 87.24 m 580.26 87.24 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 134.18 m 582.46 134.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.3 m 582.46 40.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 135.26 m 30.07 39.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 135.26 m 581.38 39.22 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 118 Tm (On 30th May we checked the record of a care worker whose name was on the staff roster )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 103.42 Tm (but no shifts had been allocated to them. The manager said that this member of staff had )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 88.83 Tm (not started work yet as their POVA and CRB clearance had not been received. However, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 74.25 Tm (another care worker stated that this individual was at the home helping the manager with )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 59.67 Tm ("paper work" but "did not work on their own". We noted that the proposed employee's )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 45.1 Tm (application form did not list all previous work in care settings although there was )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 367.5 w 31.2 601.47 m 580.26 601.47 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 416.6 m 582.46 416.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 415.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 415.52 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (evidence seen that such work had and was taking place. We advised the manager that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (this omission must be rectified and that a current home address and evidence of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (permission to work in the country must also be obtained. It was a concern that the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (manager needed to be reminded of this requirement. However on 28th June we saw )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (evidence that a full employment history had been provided for this individual and that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (two appropriate references were in place together with a clearance from the POVA )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (register. We reminded the manager that CRB clearance was still necessary and that a )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (current home address and evidence of permission to work in the country were still )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (needed. This employee was one of the members of staff on night duty with the manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (when we arrived at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (During the inspection on 28th June we saw a domestic worker with a bucket and wearing )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (rubber gloves working in the home. The manager provided their name and confirmed that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (this was the same domestic worker who had been employed at the home at the time of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (the last key inspection. At that time the manager had confirmed that this person had not )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (been appropriately checked and had no recruitment records and said that they would )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (leave the home's empoyment. The manager confirmed that there were still no )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (recruitment records or checks for this person and that they would now be told not to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm (work at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (Everyone working at the home in any capacity has access to the vulnerable people living )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm (there and must be properly recruited to ensure that all residents are protected from )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (possible abuse. The manager has not complied with the Statutory Requirement Notice )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm (issued on 1st June that all members of staff must be appropriately recruited. The )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (Commission will consider whether any further action will now be taken. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 400.54 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 400.54 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 384.54 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 742.58 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 635.4 w 32.32 361.38 m 564.97 361.38 l S 0.001 w 1 1 1 RG 242.28 w 31.2 455.08 m 91.05 455.08 l S 0.001 w 242.28 w 93.3 455.08 m 197.4 455.08 l S 0.001 w 242.28 w 199.65 455.08 m 289.45 455.08 l S 0.001 w 242.28 w 291.7 455.08 m 473.8 455.08 l S 0.001 w 242.28 w 476.05 455.08 m 566.1 455.08 l S 0.001 w 227.7 w 31.2 217.84 m 91.05 217.84 l S 0.001 w 227.7 w 93.3 217.84 m 197.4 217.84 l S 0.001 w 227.7 w 199.65 217.84 m 289.45 217.84 l S 0.001 w 227.7 w 291.7 217.84 m 473.8 217.84 l S 0.001 w 227.7 w 476.05 217.84 m 566.1 217.84 l S 0.001 w 59.19 w 31.2 72.14 m 91.05 72.14 l S 0.001 w 59.19 w 93.3 72.14 m 197.4 72.14 l S 0.001 w 59.19 w 199.65 72.14 m 289.45 72.14 l S 0.001 w 59.19 w 291.7 72.14 m 473.8 72.14 l S 0.001 w 59.19 w 476.05 72.14 m 566.1 72.14 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 332.82 m 568.3 332.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 102.86 m 568.3 102.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 578.42 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 578.42 m 567.22 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.3 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 578.42 m 92.17 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 578.42 m 198.52 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 578.42 m 290.57 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 578.42 m 474.92 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 681.33 m 568.4 681.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.4 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 332.82 m 568.3 332.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 102.86 m 568.3 102.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 682.4 m 30.07 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 610.97 m 92.12 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 610.97 m 198.52 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 610.97 m 290.62 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 610.97 m 475.02 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 682.4 m 567.32 576.27 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 664.12 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 645.7 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.12 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 631.12 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 631.12 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.54 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 616.54 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 598.72 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 595.72 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 595.72 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 595.72 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 595.72 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 583.57 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 561.16 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 561.16 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 561.16 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 561.16 Tm (All residents in the home )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 546.58 Tm (must have a written plan )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 532 Tm (which details all their needs )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 517.42 Tm (and shows how these needs )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 502.84 Tm (are to be met in a Person )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 488.26 Tm (Centred way.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 473.68 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 459.1 Tm (The timescale for this )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 444.52 Tm (requirement was not met. A )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 429.94 Tm (new timescale has been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 415.36 Tm (made.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 397.78 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 383.2 Tm (This is so that all residents )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 368.62 Tm (are supported by staff in a )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 354.04 Tm (way that reflects their )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 339.46 Tm (personal wishes and goals.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 561.16 Tm (01/10/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 316.63 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 316.63 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 316.63 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 316.63 Tm (The care for each resident )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 302.05 Tm (must be regularly reviewed )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 287.47 Tm (and documented in detail in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 272.89 Tm (their care plan.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 258.31 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 243.73 Tm (The timescale for this )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 229.15 Tm (requirement was not met. A )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 214.57 Tm (new timescale has been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 199.99 Tm (made. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 182.41 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 167.83 Tm (This is to ensure that all staff )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 153.25 Tm (are aware of the current )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 138.67 Tm (needs of the resident and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 124.09 Tm (aware of how these needs )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 109.51 Tm (are to be met.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 316.63 Tm (01/10/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 86.68 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 86.68 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 86.68 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 86.68 Tm (All staff at the home must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 72.1 Tm (complete up to date training )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 57.52 Tm (in Adult Safeguarding and )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 86.68 Tm (18/09/2009)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 573.96 w 32.32 497.12 m 564.97 497.12 l S 0.001 w 1 1 1 RG 198.54 w 31.2 581.97 m 91.05 581.97 l S 0.001 w 198.54 w 93.3 581.97 m 197.4 581.97 l S 0.001 w 198.54 w 199.65 581.97 m 289.45 581.97 l S 0.001 w 198.54 w 291.7 581.97 m 473.8 581.97 l S 0.001 w 198.54 w 476.05 581.97 m 566.1 581.97 l S 0.001 w 271.44 w 31.2 344.73 m 91.05 344.73 l S 0.001 w 271.44 w 93.3 344.73 m 197.4 344.73 l S 0.001 w 271.44 w 199.65 344.73 m 289.45 344.73 l S 0.001 w 271.44 w 291.7 344.73 m 473.8 344.73 l S 0.001 w 271.44 w 476.05 344.73 m 566.1 344.73 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 481.58 m 568.3 481.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 683.45 m 30.07 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 683.45 m 567.22 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 714.92 m 568.4 714.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 682.37 m 568.3 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 683.45 m 92.17 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 683.45 m 198.52 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 683.45 m 290.57 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 683.45 m 474.92 206.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 714.92 m 568.4 714.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 682.37 m 568.4 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 481.58 m 568.3 481.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 207.89 m 568.3 207.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 716 m 92.12 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 716 m 198.52 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 716 m 290.62 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 716 m 475.02 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 681.29 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 769.15 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 750.72 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 736.15 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 736.15 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 736.15 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 721.57 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 721.57 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 703.74 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 700.74 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 700.74 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 700.74 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 700.74 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (Whistle Blowing and must )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (demonstrate their )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 642.28 Tm (understanding of these topic.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 627.7 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 613.11 Tm (The timescale for this )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 598.53 Tm (requirement was not met. A )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 583.96 Tm (new trimescale has been )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 569.38 Tm (made. )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 548.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 534.22 Tm (This is to ensure that people )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 519.64 Tm (living at the home will be )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 505.05 Tm (protected from harm and )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 490.48 Tm (abuse.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 465.39 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 465.39 Tm (31)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 465.39 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 465.39 Tm (The manager must ensure )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 450.82 Tm (that appropriate written )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 436.23 Tm (policies and procedures are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 421.65 Tm (in place and that these are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 407.08 Tm (reviewed and kept up to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 392.49 Tm (date.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 377.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 363.33 Tm (The timescale for this )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 348.76 Tm (requirement was not met. A )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 334.17 Tm (new timescale has been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 319.6 Tm (made. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 302.02 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 287.43 Tm (This is so that staff especially )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 272.86 Tm (are aware of procedures to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 258.27 Tm (be followed for the benefit of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 243.7 Tm (all parties in the home, and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 229.12 Tm (to ensure the safety of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 214.54 Tm (residents. )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 465.39 Tm (01/10/2009)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 20 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 122.12 w 32.32 537.73 m 564.97 537.73 l S 0.001 w 1 1 1 RG 20.58 w 31.2 488.08 m 91.05 488.08 l S 0.001 w 20.58 w 93.3 488.08 m 197.4 488.08 l S 0.001 w 20.58 w 199.65 488.08 m 289.45 488.08 l S 0.001 w 20.58 w 291.7 488.08 m 473.8 488.08 l S 0.001 w 20.58 w 476.05 488.08 m 566.1 488.08 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 500.58 m 30.07 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 500.58 m 567.22 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 532.05 m 568.4 532.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.5 m 568.3 499.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 500.58 m 92.17 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 500.58 m 198.52 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 500.58 m 290.57 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 500.58 m 474.92 475.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.04 m 568.4 601.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 532.05 m 568.4 532.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.5 m 568.4 499.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 476.67 m 568.3 476.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 602.12 m 30.07 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 533.13 m 92.12 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 533.13 m 198.52 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 533.13 m 290.62 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 533.13 m 475.02 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 602.12 m 567.32 498.42 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 587.85 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 567.85 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 553.28 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 553.28 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 538.7 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 520.88 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 517.88 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 517.88 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 517.88 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 517.88 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 505.73 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 110.55 w 32.32 398.77 m 564.97 398.77 l S 0.001 w 1 1 1 RG 20.58 w 31.2 354.91 m 91.05 354.91 l S 0.001 w 20.58 w 93.3 354.91 m 197.4 354.91 l S 0.001 w 20.58 w 199.65 354.91 m 566.1 354.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 367.4 m 30.07 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 367.4 m 567.22 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 386.73 m 568.4 386.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 366.33 m 568.3 366.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 367.4 m 92.17 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 367.4 m 198.52 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 456.3 m 568.4 456.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 386.73 m 568.4 386.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 366.33 m 568.4 366.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 343.49 m 568.3 343.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 457.37 m 30.07 365.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 387.8 m 92.17 365.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 387.8 m 198.47 365.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 457.37 m 567.32 365.25 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 440.11 Tm (Recommendations)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 422.53 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 407.95 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 393.37 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 372.55 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 372.55 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 372.55 Tm (Good Practice Recommendations)Tj ET endstream endobj 21 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 22 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Reader Information)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 28.35 746.8 m 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