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(9)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 140.37 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 140.37 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 140.37 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 73.32 w 31.2 697.6 m 274.61 697.6 l S 0.001 w 1 1 1 RG 73.32 w 276.86 697.6 m 580.25 697.6 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 648.4 m 274.61 648.4 l S 0.001 w 1 1 1 RG 20.58 w 276.86 648.4 m 580.25 648.4 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 625.57 m 274.61 625.57 l S 0.001 w 1 1 1 RG 20.58 w 276.86 625.57 m 580.25 625.57 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 602.74 m 274.61 602.74 l S 0.001 w 1 1 1 RG 20.58 w 276.86 602.74 m 580.25 602.74 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.91 m 274.61 579.91 l S 0.001 w 1 1 1 RG 20.58 w 276.86 579.91 m 580.25 579.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 568.49 m 582.46 568.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 567.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Winterbourne)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 719.2 Tm (Winterbourne )Tj ET /F1 12 Tf BT 1 0 0 1 365.92 719.2 Tm (London Road)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Salisbury)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Wiltshire)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 666.46 Tm (SP1 3YU)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 643.63 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 643.63 Tm (01722428210)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 620.8 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 597.97 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 575.14 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 539.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 512.41 m 353.25 512.41 l S 0.001 w 1 1 1 RG 35.16 w 355.5 512.41 m 565.9 512.41 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 436.64 m 353.25 436.64 l S 0.001 w 1 1 1 RG 20.58 w 355.5 436.64 m 565.9 436.64 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 413.8 m 353.25 413.8 l S 0.001 w 1 1 1 RG 20.58 w 355.5 413.8 m 565.9 413.8 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 493.71 m 568.1 493.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 470.88 m 567.8 470.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 448.05 m 568.1 448.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 532.2 m 354.37 492.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 425.22 m 568.1 425.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 531.12 m 568.1 531.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 493.71 m 567.8 493.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 470.88 m 568.1 470.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 448.05 m 568.1 448.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 425.22 m 568.1 425.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 402.39 m 568.1 402.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 532.2 m 30.07 401.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 449.13 m 354.37 401.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 532.2 m 567.02 401.31 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 514.93 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 514.93 Tm (Caring Homes Healthcare Group )Tj ET /F1 12 Tf BT 1 0 0 1 358.35 500.36 Tm (Limited)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 477.52 Tm (Name of registered manager \(if applicable\))Tj ET /F1 12 Tf BT 1 0 0 1 34.05 454.7 Tm (Ms )Tj ET /F1 12 Tf BT 1 0 0 1 54.64 454.7 Tm (Gillian )Tj ET /F1 12 Tf BT 1 0 0 1 96.12 454.7 Tm (Brinkley)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 431.86 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 431.86 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 409.04 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 409.04 Tm (80)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 390.09 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 346.64 m 564.47 346.64 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 359.18 m 567.8 359.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 336.36 m 567.8 336.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 382.02 m 567.8 382.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 359.18 m 567.8 359.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 336.36 m 567.8 336.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 313.52 m 567.8 313.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 383.09 m 30.07 312.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 360.26 m 298.32 312.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 337.43 m 432.52 312.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 383.09 m 566.72 312.45 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 365.83 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 343 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 343 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 320.17 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 320.17 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 298.73 m 297.25 298.73 l S 0.001 w 20.58 w 299.5 298.73 m 429.25 298.73 l S 0.001 w 20.58 w 431.5 298.73 m 565.9 298.73 l S 0.001 w 35.16 w 31.2 268.61 m 297.25 268.61 l S 0.001 w 35.16 w 299.5 268.61 m 429.25 268.61 l S 0.001 w 35.16 w 431.5 268.61 m 565.9 268.61 l S 0.001 w [] 0 d 2.25 w 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RG 28.99 206.71 m 567.8 206.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 169.29 m 568.1 169.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 146.46 m 568.1 146.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 229.54 m 567.8 229.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 206.71 m 568.1 206.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 169.29 m 568.1 169.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 146.46 m 568.1 146.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 65.32 m 568.1 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 230.61 m 30.07 64.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 230.61 m 566.72 64.24 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 213.35 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 190.52 Tm (Service users whose primary care needs on admission to the home relate to their )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 175.94 Tm (dementia may only be accommodated to receive personal care and nursing care.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 153.11 Tm (The maximum number of services users who can be accommodated in 80.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 130.28 Tm (The registered person may provider the following category of service only: Care home )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 115.7 Tm (with nursing - Code N to service users of either gender whose primary care needs on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 101.12 Tm (admission to the home are within the following categories Old age, not falling within )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 86.54 Tm (any other category \(Code OP\) - maximum of 80 places Dementia \(Code DE\) - )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 71.96 Tm (maximum of 41 places)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 50.53 m 315.25 50.53 l S 0.001 w 1 1 1 RG 20.58 w 317.5 50.53 m 346.55 50.53 l S 0.001 w 20.58 w 348.8 50.53 m 377.9 50.53 l S 0.001 w 20.58 w 380.15 50.53 m 409.2 50.53 l S 0.001 w 20.58 w 411.45 50.53 m 440.55 50.53 l S 0.001 w 20.58 w 442.8 50.53 m 471.9 50.53 l S 0.001 w 20.58 w 474.15 50.53 m 503.2 50.53 l S 0.001 w 20.58 w 505.45 50.53 m 534.55 50.53 l S 0.001 w 20.58 w 536.8 50.53 m 565.9 50.53 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 61.94 m 568.1 61.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 39.11 m 568.1 39.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 63.02 m 30.07 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 63.02 m 316.37 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 63.02 m 347.67 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 63.02 m 379.02 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 63.02 m 410.32 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 63.02 m 441.67 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 63.02 m 473.02 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 63.02 m 504.32 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 63.02 m 535.67 38.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 63.02 m 567.02 38.03 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 45.76 Tm (Date of last inspection)Tj ET /F1 12 Tf BT 1 0 0 1 328.2 45.76 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 359.53 45.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 390.86 45.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 422.18 45.76 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 453.53 45.76 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 484.86 45.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 516.18 45.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 547.53 45.76 Tm (9)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 542.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 542.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 543.85 m 568.1 543.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 753.91 Tm (The Winterbourne Care Centre is registered to provide nursing and personal care for )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 736.91 Tm (up to 80 people. It was purpose-built and first registered on 5th February 2009. )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 719.91 Tm (Accommodation is provided over three floors. The home is divided into six units. At the )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 702.91 Tm (time of this inspection, four units were opened. One unit on the ground floor to the )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 685.91 Tm (right of the entrance area provided personal care to elderly people, the unit above this )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 668.91 Tm (on the first floor provided nursing care to people who were medically frail. The two )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 651.91 Tm (units to the left of the entrance area on the ground and first floor provided dementia )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 634.91 Tm (care. The home is owned by Caring Homes Healthcare, a national provider of care. The )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 617.91 Tm (registered manager's post is currently vacant, but there is an experienced manager )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 600.91 Tm (acting into the role. This person leads a team of registered nurses, carers and anciliary )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 583.91 Tm (staff. The home is on the London Road, leading into the city of Salisbury. There is )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 566.91 Tm (ample car parking on site, a bus stop close by and a train station about 10 minutes )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 549.91 Tm (away by bus or car. )Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 691.53 w 31.2 389.44 m 580.26 389.44 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 736.33 m 582.46 736.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 737.41 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 737.41 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 720.15 Tm (This random inspection took place on Friday 9th October 2009 between 9:25am and 3:05 )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 705.57 Tm (pm. It was carried out by two regulatory inspectors. We reviewed a range of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 690.98 Tm (documentary information and discussed issues with different members of staff, including )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 676.41 Tm (the head of care. We concentrated mainly on standards of care in the nursing unit as we )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 661.83 Tm (had received information about standards of care on this unit. At the end of our visit, we )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 647.24 Tm (fed back to the acting manager.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 632.66 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.09 Tm (We looked at pre-admission assessments of residents on the nursing wing. We found that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.51 Tm (until the new head of care had come into post, assessments of need for people admitted )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 588.92 Tm (for nursing care had been performed a senior carer, not a registered nurse. This meant )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.34 Tm (that not all factors relating to nursing care had been adequately considered. This )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 559.77 Tm (included, among other areas, information relating to catheter care and tissue viability. In )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 545.18 Tm (two of the cases reviewed, the residents should not have been admitted to the home, as )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 530.6 Tm (not all the registered nurses on the unit had the clinical skills to meet certain of their )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 516.03 Tm (complex nursing care needs. This had not been considered prior to the person's )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 501.45 Tm (admission. Now that the head of care is in post, this situation has been addressed and all )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 486.86 Tm (people to be admitted to for nursing care will have an assessment performed by a person )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 472.29 Tm (qualified to do so. The pre-admission assessment documentation will also be revised to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 457.7 Tm (expand assessments relating to people needing nursing care.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 443.13 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 428.55 Tm (We met with six people who needed nursing care and reviewed documentation in detail )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 413.96 Tm (relating to four people who needed nursing care and discussed their needs with the head )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 399.39 Tm (of care. The head of care reported that when they came in post, they found that junior )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 384.8 Tm (carers were not given a report regularly on residents' conditions. They had now set up )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 370.23 Tm (systems to ensure that carers did receive regular reports on residents' conditions and was )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 355.64 Tm (further developing documentary systems relating to this. They also reported that they )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 341.07 Tm (had identified that some carers needed further training in how to support residents. They )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 326.48 Tm (had set up supervisory systems to carers to address this.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 311.9 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 297.33 Tm (We found a variability in assessments and care plans. Some people had full assessments )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 282.74 Tm (and care plans, so that staff could know what a person's needs were and how they were )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 268.17 Tm (to be met. One person had a detailed assessment relating to their manual handling needs )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 253.59 Tm (and a clear care plan to direct staff on how the person's needs were to be met and risk )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 239.01 Tm (reduced. Another person had a care plan promptly put in place when they developed a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 224.43 Tm (fungal infection. However other people's care plans were not clear. One person's care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 209.85 Tm (plan stated that their urinary catheter bag was to be emptied "regularly" with no )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 195.26 Tm (description of how often "regularly" was. Another person had a care plan about topical )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 180.68 Tm (applications to be used for them but they also had additional used topical applications in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 166.1 Tm (their en-suite and it was not clear if and when they were to be used. Some people had )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 151.52 Tm (care plans which were only partially completed. One person had a care plan about a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 136.95 Tm (urinary catheter; it did not include information on meeting the person's personal care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 122.36 Tm (needs in relation to cleanliness in the light of this catheter and did not document how )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 107.79 Tm (often the catheter bag was to be changed. Another person had a care plan about their )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 93.21 Tm (breathing, they had a clear care plan about the administration of Oxygen via a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 78.63 Tm (concentrator but the care plan did not document how often the nasal canulae needed to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 64.04 Tm (be cleaned or how often any tubing needed to be changed. The person also had a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 49.47 Tm (nebuliser in their room, which the resident reported they were given three times a day )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 741.55 w 31.2 414.45 m 580.26 414.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (but their care plan did not mention the use of the nebuliser or its effects on the resident. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (Some care plans which should have been drawn up were not in place. One person )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (experienced pain in a range of different parts of their body and was prescribed )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (medication both regularly and on an as required basis about this. Medicines records )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (showed that the person was being administered these medicines and when and daily )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (records showed that the person did experience pain, however no care plans had been )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (drawn up about this person's pain or interventions to be taken by staff to ensure that the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (person did not experience pain. Another person had particular needs relating to their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (meals, which they told us about but they reported that some staff met these needs but )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (others did not. This need was not documented in their care plan.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (There was limited evidence that staff were meeting individual care needs. One person )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (was assessed as being both at high risk of pressure ulceration and needing to be )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (encouraged to take in fluids. They had monitoring charts which had not been completed )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (for two days before the inspection, so it was not possible to assess if the person had had )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (their position changed two to three hourly, as directed in their records or had taken in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (adequate fluids during the 24 hour period. This was not an isolated occurrence and was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (repeated across all residents in the nursing unit. This is of concern as all of the people )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm (visited were frail and were at risk of pressure ulceration and could have been at risk of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (dehydration if they were not given adequate fluids. This matter was identified at the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (previous ubspection and the requirement has not been addressed within timescales. None )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm (of the fluid charts were observed to have been totalled every 24 hours as was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (recommended at the previous inspection. Where a resident had a catheter, there was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm (limited documentary evidence of changes of catheter bags and the clinical indicator for )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (use of the catheter was not documented as was recommended at the previous inspection. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 410.92 Tm (This was discussed with the head of care, who reported that they were trying to establish )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 396.33 Tm (routines to ensure that residents' needs were met, for example they had delegated the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 381.76 Tm (role of ensuring that all residents were weighed at least monthly to one of the care staff.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 367.17 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 352.6 Tm (We observed that all residents on the nursing wing had been left with access to their call )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 338.02 Tm (bell. One person reported that staff "usually comes" when they rang their bell and that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 323.43 Tm (staff speed of attendance was variable. Another person reported "Oh yes, they come if I )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 308.86 Tm (ring my bell" and another that staff come "nice and quick" when they rang their bell.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 294.27 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 279.7 Tm (One resident reported that they tended to slide down their bed and become )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 265.11 Tm (uncomfortable. We asked them how staff met their needs when this happened. They )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 250.54 Tm (reported that carers would put their arms under their arms and "yank up" the bed. The )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 235.96 Tm (person did have a slide sheet in their en-suite. A second person reported to us that it )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 221.38 Tm (took two carers to move them up the bed, they described how some carers put their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 206.79 Tm (hands under their arms and pulled them up the bed. This person also had a slide sheet in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 192.21 Tm (their en-suite. Manually pulling a person up the bed is not appropriate practice as it can )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 177.63 Tm (put the resident and member of staff at risk of injury. It can also put the resident at risk )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 163.05 Tm (of a sheering injury. Appropriate manual handling aids must always be used.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 148.48 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 133.9 Tm (We discussed how relatives and other people could raise complaints and issues of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 119.32 Tm (concern, with the head of care. They were able to describe how they had listened to one )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 104.74 Tm (person who felt their relative's nursing care could be improved and showed us how they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 90.15 Tm (had documented this in the person's record. The record was clear and reflected what the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 75.57 Tm (head of care told us. They also reported that they had discussed the matter with the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 60.99 Tm (acting manager and had advised the persons involved to meet with the acting manager.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 46.42 Tm ()Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 15 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 741.55 w 31.2 414.45 m 580.26 414.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (The environment of the home remained at a high standard, with equipment to meet )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (residents' needs. Standards of cleanliness were also high and there was clearly a ready )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (supply of disposable gloves and aprons. Some rubbish bins contained stuck-on debris )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (which needed removing. Equipment to meet disability was largely available. However )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (people who were assessed as having a high risk of pressure ulceration sat out of bed on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (cushions which were consistent with a medium risk of pressure ulceration, but their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (records did not clarify why this was indicated for the resident. Risk of pressure ulceration )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (does not reduce when a person is cared for out of bed. Several of the people who had )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (topical applications in their room did not have these named or dated, as was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (recommended at the previous inspection. This is recommended to reduce risks of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (communal use of such creams and prevent them from being used for extended periods )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (after they are opened.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (As part of the inspection process we sampled the off duty staffing rota for the nursing )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (unit, over a period of one month. The rota does not currently clearly identify which staff )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (are working on specific units within the home. We suggested that the rota would be )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (clearer if the nursing unit was separated from the rest of the units. The acting manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (immediately put this into action.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (The rota demonstrated that there is always a registered nurse, \(sometimes two\) on duty. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (They are now supported on the nursing wing by two carers. This was not the case until )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm (recently. Previously there was one registered nurse and one carer on the nursing unit. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (The home has experienced some difficulties in recruiting permanent staff, however the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm (acting manager reported that this has improved with regard to the nursing unit and they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (are almost in the position where they have an "established" team working on the nursing )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 410.92 Tm (unit. Several appointments have been made and the acting manager reported that they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 396.33 Tm (were waiting for several newly appointed members of staff to complete notice periods in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 381.76 Tm (their previous posts. The head of care reported that if the registered nurse had to leave )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 367.17 Tm (the nursing unit to support the residential units, that they and their nurses now always )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 352.6 Tm (complete an incident form so that the extent of supports required by the other units can )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 338.02 Tm (be monitored.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 323.43 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 308.86 Tm (We discussed the use of agency staff and were informed that the home generally use the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 294.27 Tm (same agencies to ensure that the carers have a good knowledge of the unit and the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 279.7 Tm (residents. This provides a consistent approach. The head of care reported that the agency )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 265.11 Tm (staff they currently had were "very good" and liked coming to the nursing unit. One )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 250.54 Tm (permanent member of staff commented "all of the agency staff that I have worked with )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 235.96 Tm (all know what to do but will ask if they are unsure. We use agency but they do not work )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 221.38 Tm (alone, there is always a registered nurse with them".)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 206.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 192.21 Tm (One agency worker we met with told us that they were currently working an average of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 177.63 Tm (four or five shifts a week. They confirmed that they had received an induction into the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 163.05 Tm (home. We asked the agency worker to explain how they obtain information about )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 148.48 Tm (peoples' needs when they come on duty. They told us "everyday I look at the care plans )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 133.9 Tm (and keep up to date. The registered nurse and the full time carers will also pass )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 119.32 Tm (information on to me". They told us about the daily recording they complete to pass on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 104.74 Tm (information to the next shift. There are currently four separate daily records to be )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 90.15 Tm (completed by staff. We suggested that this be reduced to incorporate all information on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 75.57 Tm (fewer records. The head of care confirmed that they and their staff are piloting improved )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 60.99 Tm (systems in relation to this.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 46.42 Tm ()Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 17 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 673.68 w 31.2 448.39 m 580.26 448.39 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 110.42 m 582.46 110.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 109.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 109.34 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (We spoke to the two care staff on duty during our visit. Both confirmed that they felt )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (there were sufficient staff on duty with the current numbers of people accommodated on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (the nursing unit. Both carers told us that they had time to chat to individuals while they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (deliver personal care. One person commented " the residents always look for me as they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (like me to chat with them".)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (We looked at staff induction and training on the nursing unit. One member of staff told us )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (that they had worked at the home since January 2009. They told us that they had )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (previously worked in retail and had no previous experience of working within a care )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (home. They added that they "love it and it was the best decision they had made". We )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (asked them to explain about the induction process and if they felt competent to carry out )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (their duties. They reported that their induction had consisted of training in all mandatory )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (subjects such as, manual handling, safeguarding, first aid, basic food hygiene and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (catheter care. They added that they have also attended training in pain relief and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (palliative care at Salisbury hospital. They confirmed that they felt competent and by )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (working alongside a registered nurse they could always ask if they need advice.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (The carer told us that there were two permanent staff on the unit who were half way )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm (through completing their National Vocational Qualification \(NVQ\) level 2. The agency staff )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (we spoke to confirmed that they held an NVQ level 2 also.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm (The acting manager introduced us to a member of staff who works on the dementia unit. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (They are a qualified manual handling trainer. They told us that they are planning to start )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm (training throughout the home in the near future and were intending to "work alongside )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (lesser qualified staff until they were deemed competent". We discussed residents' reports )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 410.92 Tm (of inappropriate manual handling with the head of care and acting manager and stated )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 396.33 Tm (that they must ensure that staff always use safe practice when performing manual )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 381.76 Tm (handling.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 367.17 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 352.6 Tm (The home currently hold profiles for all the agency staff used at the home. We looked at )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 338.02 Tm (the profiles and saw that their qualifications are listed and proof of a check being carried )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 323.43 Tm (out with the Criminal Records Bureau \(CRB\). Letters are kept on file from the agencies to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 308.86 Tm (confirm that all of their staff meet CQC minimum standards and a copy of their Statement )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 294.27 Tm (of Purpose. The acting manager confirmed that they will not use an agency that does not )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 279.7 Tm (provide the relevant information when requested.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 265.11 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 250.54 Tm (On the 14/5/09 records demonstrated that thirteen staff attended safeguarding training. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 235.96 Tm (On 30/6/09 three staff attended manual handling training. Some training is provided by E )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 221.38 Tm (learning. This is where staff members complete workbooks on line and are presented with )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 206.79 Tm (a certificate when successfully completed. Subjects were E learning is used include, the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 192.21 Tm (principles of care, fire awareness and health and safety.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 177.63 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 163.05 Tm (The acting manager explained that the Primary Care Trust \(PCT\) provide training in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 148.48 Tm (subjects such as catheter care and continence care. They added that if, during an initial )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 133.9 Tm (assessment specific training needs were identified, they would arrange for this to take )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 119.32 Tm (place.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 92.35 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 92.35 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 38.61 w 31.2 62.98 m 580.26 62.98 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 83.41 m 582.46 83.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 84.49 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 84.49 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 67.22 Tm (The Winterbourne provides a modern, comfortable home environment. There are a wide )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 52.65 Tm (range of different communal rooms for residents to use if they wish. Residents' bedrooms )Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 19 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 411.24 w 31.2 579.6 m 580.26 579.6 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 372.86 m 582.46 372.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 371.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 371.78 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (are large and residents can bring in items of their own. One person had brought in their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (own recliner chair. One resident described the home as "gorgeous". We met with one )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (recently admitted resident who had been supported in bringing in a range of their own )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (items, this gave their room a highly personal appearance, reflecting their likes and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (preferences. Residents can choose to eat their meal in their own room or the dining room )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (on their floor or other areas of the home. Safe facillities for residents who wish to smoke )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (have been provided.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (High standards of nursing equipment are provided, including profiling beds and a range of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (equipment to meet their manual handling needs. One person described how )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm ("comfortable" their bed was. Air mattresses are readily available. Where residents needed )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (safety rails, assessments of need were consistently made and regularly reviewed.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (We met with a resident who had been recently admitted to the home from another care )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (home with nursing. They reported that their family had come and seen their room on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (their behalf before they were admitted. They reported that the home provided much )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (improved supports in comparison with their previous placement and that they particularly )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (liked the size of their room, reporting that it was "much bigger than my last home". The )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm (head of care reported on how this person's condition had improved since they had been )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (admitted and that they were now sitting out of bed more and taking more of an interest )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (in their surroundings and the home life.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (One person reported that they appreciated being able to have a shower every day if they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm (wanted it. Another person reported that they were "not a bath person" and they they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (appreciated staff not trying to pressurise them into having a bath if they did not want )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 410.92 Tm (one. A resident who had an existing condition relating to their leg reported "they look )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 396.33 Tm (after my leg properly". Another person who was assessed as being at high risk of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 381.76 Tm (pressure ulceration reported "they do turn me at night".)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 354.79 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 301.05 w 31.2 194.2 m 580.26 194.2 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 345.85 m 582.46 345.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 346.93 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 346.93 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 329.67 Tm (When assessing a person for admission, assessments should consider if the home can )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 315.08 Tm (meet all of the person's nursing care needs. These assessments should include )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 300.51 Tm (consideration of if the current registered nurses employed by the home have the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 285.92 Tm (technical skills to meet all of a residents' specific nursing needs.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 271.35 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 256.77 Tm (Care plans must be in place for all of a resident's nursing and care needs. Care plans )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 242.18 Tm (need to be specific and precisely describe how a person's needs are to be met. Plans )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 227.6 Tm (need to include details of care such as how catheters are to be cared for by carers and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.02 Tm (when tubing for such items as Oxygen needs changing. There must be full written )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 198.45 Tm (evidence that care is being provided to people in accordance with their care plans. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 183.87 Tm (Monitoring records must be completed at the time care is given. Staff must always )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 169.29 Tm (perform manual handling in a safe manner in accordance with care plans and good )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 154.71 Tm (practice guidelines.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 140.13 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 125.54 Tm (Where a resident is prescribed a medicine on an "as required" basis, there must always )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 110.96 Tm (be a care plan or protocol to direct registered nurses on when the person is to be given )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 96.39 Tm (such medication. Where a person is prescribed a medication which can affect their daily )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 81.81 Tm (lives, such as a nebuliser, this must be included in their care plan and the nebuliser )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 67.22 Tm (chamber must always be left clean and dry, to prevent risk of re-infection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 52.65 Tm ()Tj ET endstream endobj 20 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 21 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 192.54 w 31.2 688.96 m 580.26 688.96 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.56 m 582.46 591.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 590.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 590.48 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (Management needs to take prompt action to ensure that our requirements and good )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (practice recommendations are acted upon. This inspection shows that one of the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (requirements at the last inspection relating to accurate monitoring records had not been )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (addressed within timescales. Parts of two other requirements, one relating to care )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (planning and the other to "as required" medication care plans/protocols had also not been )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (addressed within timescales. Also three recommendations had not been addressed. We )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (are aware that the home have experienced difficulties with the recruitment of staff and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (the acting manager reported that they anticipated that action would be taken to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (residents' needs were met, now they had established staff in post. The acting manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (was advised that if this inspection had been a key inspection, outcome areas relating to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (health and personal care would have been considered to be adequate, not good as at the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (previous inspection. We will perform a random inspection before the home's annual )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (service review, to ensure that standards have improved.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 575.5 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 575.5 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 559.5 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 24 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (10)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 742.58 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 635.4 w 32.32 361.38 m 564.97 361.38 l S 0.001 w 1 1 1 RG 329.76 w 31.2 411.34 m 91.05 411.34 l S 0.001 w 329.76 w 93.3 411.34 m 197.4 411.34 l S 0.001 w 329.76 w 199.65 411.34 m 289.45 411.34 l S 0.001 w 329.76 w 291.7 411.34 m 473.8 411.34 l S 0.001 w 329.76 w 476.05 411.34 m 566.1 411.34 l S 0.001 w 201.66 w 31.2 143.38 m 91.05 143.38 l S 0.001 w 201.66 w 93.3 143.38 m 197.4 143.38 l S 0.001 w 201.66 w 199.65 143.38 m 289.45 143.38 l S 0.001 w 201.66 w 291.7 143.38 m 473.8 143.38 l S 0.001 w 201.66 w 476.05 143.38 m 566.1 143.38 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 245.34 m 568.3 245.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 578.42 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 578.42 m 567.22 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.3 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 578.42 m 92.17 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 578.42 m 198.52 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 578.42 m 290.57 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 578.42 m 474.92 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 681.33 m 568.4 681.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.4 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 245.34 m 568.3 245.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 682.4 m 30.07 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 610.97 m 92.12 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 610.97 m 198.52 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 610.97 m 290.62 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 610.97 m 475.02 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 682.4 m 567.32 576.27 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 664.12 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 645.7 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.12 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 631.12 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 631.12 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.54 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 616.54 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 598.72 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 595.72 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 595.72 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 595.72 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 595.72 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 583.57 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 561.16 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 561.16 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 561.16 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 561.16 Tm (Where a person is unable to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 546.58 Tm (change their position or give )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 532 Tm (themselves fluids or meals, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 517.42 Tm (monitoring records must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 502.84 Tm (show that care has been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 488.26 Tm (given in accordance with )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 473.68 Tm (care plans. Monitoring )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 459.1 Tm (records must be fully )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 444.52 Tm (completed at the time care )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 429.94 Tm (was given.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 415.36 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 400.78 Tm (This requirement was )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 386.2 Tm (identified at the previous )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 371.62 Tm (inspection. It has not been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 357.04 Tm (met within timescales.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 339.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 324.88 Tm (Monitoring records are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 310.3 Tm (needed, so that staff can )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 295.72 Tm (assess if a person's needs )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 281.14 Tm (have been met and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 266.56 Tm (managers can monitor )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 251.98 Tm (effectiveness of care plans.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 561.16 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 229.15 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 229.15 Tm (26)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 229.15 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 229.15 Tm (The home must ensure safe )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 214.57 Tm (practice in the laundry, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 199.99 Tm (including the correct )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 185.41 Tm (handling of items for )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 170.83 Tm (laundering, the availability of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 156.25 Tm (disposable gloves, aprons )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 141.67 Tm (and rubbish bins and the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 127.09 Tm (marking of residents' own )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 112.51 Tm (items.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 97.93 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 83.35 Tm (This requirement was not )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 68.77 Tm (reviewed at this inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 51.19 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 478.9 229.15 Tm (31/07/2009)Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 26 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 148.47 w 32.32 709.86 m 564.97 709.86 l S 0.001 w 1 1 1 RG 46.74 w 31.2 657.88 m 91.05 657.88 l S 0.001 w 46.74 w 93.3 657.88 m 197.4 657.88 l S 0.001 w 46.74 w 199.65 657.88 m 289.45 657.88 l S 0.001 w 46.74 w 291.7 657.88 m 473.8 657.88 l S 0.001 w 46.74 w 476.05 657.88 m 566.1 657.88 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 683.45 m 30.07 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 683.45 m 567.22 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 714.92 m 568.4 714.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 682.37 m 568.3 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 683.45 m 92.17 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 683.45 m 198.52 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 683.45 m 290.57 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 683.45 m 474.92 632.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 714.92 m 568.4 714.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 682.37 m 568.4 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 633.38 m 568.3 633.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 716 m 92.12 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 716 m 198.52 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 716 m 290.62 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 716 m 475.02 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 681.29 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 769.15 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 750.72 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 736.15 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 736.15 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 736.15 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 721.57 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 721.57 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 703.74 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 700.74 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 700.74 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 700.74 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 700.74 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (If there are not safe systems )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (in the laundry, there will be a )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 642.28 Tm (risk of cross infection.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 29 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 556.24 w 32.32 321.8 m 564.97 321.8 l S 0.001 w 1 1 1 RG 242.28 w 31.2 378.36 m 91.05 378.36 l S 0.001 w 242.28 w 93.3 378.36 m 197.4 378.36 l S 0.001 w 242.28 w 199.65 378.36 m 289.45 378.36 l S 0.001 w 242.28 w 291.7 378.36 m 473.8 378.36 l S 0.001 w 242.28 w 476.05 378.36 m 566.1 378.36 l S 0.001 w 183.96 w 31.2 162.99 m 91.05 162.99 l S 0.001 w 183.96 w 93.3 162.99 m 197.4 162.99 l S 0.001 w 183.96 w 199.65 162.99 m 289.45 162.99 l S 0.001 w 183.96 w 291.7 162.99 m 473.8 162.99 l S 0.001 w 183.96 w 476.05 162.99 m 566.1 162.99 l S 0.001 w 26.21 w 31.2 55.65 m 91.05 55.65 l S 0.001 w 26.21 w 93.3 55.65 m 197.4 55.65 l S 0.001 w 26.21 w 199.65 55.65 m 289.45 55.65 l S 0.001 w 26.21 w 291.7 55.65 m 473.8 55.65 l S 0.001 w 26.21 w 476.05 55.65 m 566.1 55.65 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 256.1 m 568.3 256.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 69.89 m 568.3 69.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 501.7 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 501.7 m 567.22 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.17 m 568.4 533.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.63 m 568.3 500.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 501.7 m 92.17 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 501.7 m 198.52 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 501.7 m 290.57 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 501.7 m 474.92 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 602.16 m 568.4 602.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.17 m 568.4 533.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.63 m 568.4 500.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 256.1 m 568.3 256.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 69.89 m 568.3 69.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 603.24 m 30.07 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 534.25 m 92.12 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 534.25 m 198.52 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 534.25 m 290.62 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 534.25 m 475.02 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 603.24 m 567.32 499.55 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 588.98 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 568.98 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 554.4 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 554.4 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 539.82 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 522 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 519 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 519 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 519 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 519 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 506.85 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.44 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 484.44 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 484.44 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 484.44 Tm (All residents must have full )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 469.86 Tm (and detailed care plans put )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 455.28 Tm (in place for all of their care )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 440.7 Tm (needs.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 426.12 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 411.54 Tm (Parts of this requirement was )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 396.96 Tm (identified at the previous )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 382.38 Tm (inspection, with a timescale )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 367.8 Tm (of 31/07/09. This part has )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 353.22 Tm (not been addressed within )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 338.64 Tm (timescales by this inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 321.06 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 306.48 Tm (Care plans are needed so )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 291.9 Tm (that residents can have their )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 277.32 Tm (needs met in an appropriate )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 262.74 Tm (and consistent manner.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 484.44 Tm (30/10/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 239.91 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 239.91 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 239.91 Tm (23)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 239.91 Tm (If a person is assessed as )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 225.33 Tm (being at high risk of pressure )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 210.75 Tm (ulceration, pressure relieving )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 196.17 Tm (equipment which is )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 181.59 Tm (consistent with this assessed )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 167.01 Tm (degree of risk must be )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 152.43 Tm (provided when the person is )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 137.85 Tm (sitting out of bed. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 120.27 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 105.69 Tm (Risks of pressure ulceration )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 91.11 Tm (do not reduce when a person )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 76.53 Tm (is sitting out of bed.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 239.91 Tm (30/11/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 53.7 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 53.7 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 53.7 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 53.7 Tm (Where a resident is )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 53.7 Tm (30/10/2009)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 31 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 699.41 w 32.32 434.39 m 564.97 434.39 l S 0.001 w 1 1 1 RG 256.86 w 31.2 555.26 m 91.05 555.26 l S 0.001 w 256.86 w 93.3 555.26 m 197.4 555.26 l S 0.001 w 256.86 w 199.65 555.26 m 289.45 555.26 l S 0.001 w 256.86 w 291.7 555.26 m 473.8 555.26 l S 0.001 w 256.86 w 476.05 555.26 m 566.1 555.26 l S 0.001 w 183.96 w 31.2 332.6 m 91.05 332.6 l S 0.001 w 183.96 w 93.3 332.6 m 197.4 332.6 l S 0.001 w 183.96 w 199.65 332.6 m 289.45 332.6 l S 0.001 w 183.96 w 291.7 332.6 m 473.8 332.6 l S 0.001 w 183.96 w 476.05 332.6 m 566.1 332.6 l S 0.001 w 154.8 w 31.2 160.96 m 91.05 160.96 l S 0.001 w 154.8 w 93.3 160.96 m 197.4 160.96 l S 0.001 w 154.8 w 199.65 160.96 m 289.45 160.96 l S 0.001 w 154.8 w 291.7 160.96 m 473.8 160.96 l S 0.001 w 154.8 w 476.05 160.96 m 566.1 160.96 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 425.7 m 568.3 425.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 239.49 m 568.3 239.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 685.89 m 30.07 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 685.89 m 567.22 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 717.36 m 568.4 717.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 684.81 m 568.3 684.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 685.89 m 92.17 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 685.89 m 198.52 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 685.89 m 290.57 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 685.89 m 474.92 81.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 717.36 m 568.4 717.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 684.81 m 568.4 684.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 425.7 m 568.3 425.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 239.49 m 568.3 239.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 82.44 m 568.3 82.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 718.44 m 92.12 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 718.44 m 198.52 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 718.44 m 290.62 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 718.44 m 475.02 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 683.73 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 773.16 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 753.16 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 738.59 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 738.59 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 724.01 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 706.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 703.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 703.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 703.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 703.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 691.03 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 673.88 Tm (prescribed a medication on )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 659.29 Tm (an "as requred" basis, a care )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 644.72 Tm (plan or protocol must always )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 630.14 Tm (be put in place.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 615.55 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 600.97 Tm (Parts of this requirement )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 586.4 Tm (were identified at the )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 571.82 Tm (previous inspection, with a )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 557.23 Tm (timescale of 31/07/09. This )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 542.66 Tm (part has not been addressed )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 528.08 Tm (within timescales by this )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 513.49 Tm (inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 492.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 478.33 Tm (Residents need to be given )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 463.76 Tm (their medications in a safe )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 449.17 Tm (and consistent manner by )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 434.6 Tm (staff.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 409.52 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 409.52 Tm (26)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 409.52 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 409.52 Tm (Nebuliser reservoirs must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 394.93 Tm (always be left clean and dry )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 380.36 Tm (after administration is )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 365.77 Tm (completed.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 348.2 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 333.61 Tm (If a nebuliser reservoir is not )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 319.04 Tm (clean clean and dry, there is )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 304.45 Tm (a risk that micro-organisms )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 289.88 Tm (will grow in the reservoir and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 275.3 Tm (the resident be at risk of )Tj ET /F1 12 Tf BT 1 0 0 1 447.98 275.3 Tm (re-)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 260.71 Tm (infection)Tj ET /F1 12 Tf BT 1 0 0 1 345.95 260.71 Tm ( when they use the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 246.13 Tm (nebuliser.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 409.52 Tm (30/10/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 223.3 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 223.3 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 223.3 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 223.3 Tm (Staff must always undertake )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 208.73 Tm (safe manual handling when )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 194.15 Tm (assisting residents to move )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 179.57 Tm (up their bed.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 161.99 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 147.4 Tm (Moving a person up the bed )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 132.82 Tm (by not using appropriate )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 118.25 Tm (manual handling aids can put )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 103.67 Tm (the resident and the member )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 89.08 Tm (of staff at risk of injury.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 223.3 Tm (30/10/2009)Tj ET endstream endobj 32 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 33 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (14)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 720.09 w 32.32 424.05 m 564.97 424.05 l S 0.001 w 1 1 1 RG 49.74 w 31.2 670.39 m 91.05 670.39 l S 0.001 w 49.74 w 93.3 670.39 m 197.4 670.39 l S 0.001 w 49.74 w 199.65 670.39 m 566.1 670.39 l S 0.001 w 35.16 w 31.2 625.68 m 91.05 625.68 l S 0.001 w 35.16 w 93.3 625.68 m 197.4 625.68 l S 0.001 w 35.16 w 199.65 625.68 m 566.1 625.68 l S 0.001 w 78.9 w 31.2 566.41 m 91.05 566.41 l S 0.001 w 78.9 w 93.3 566.41 m 197.4 566.41 l S 0.001 w 78.9 w 199.65 566.41 m 566.1 566.41 l S 0.001 w 93.48 w 31.2 477.96 m 91.05 477.96 l S 0.001 w 93.48 w 93.3 477.96 m 197.4 477.96 l S 0.001 w 93.48 w 199.65 477.96 m 566.1 477.96 l S 0.001 w 78.9 w 31.2 389.52 m 91.05 389.52 l S 0.001 w 78.9 w 93.3 389.52 m 197.4 389.52 l S 0.001 w 78.9 w 199.65 389.52 m 566.1 389.52 l S 0.001 w 93.48 w 31.2 301.08 m 91.05 301.08 l S 0.001 w 93.48 w 93.3 301.08 m 197.4 301.08 l S 0.001 w 93.48 w 199.65 301.08 m 566.1 301.08 l S 0.001 w 78.9 w 31.2 212.65 m 91.05 212.65 l S 0.001 w 78.9 w 93.3 212.65 m 197.4 212.65 l S 0.001 w 78.9 w 199.65 212.65 m 566.1 212.65 l S 0.001 w 108.06 w 31.2 116.92 m 91.05 116.92 l S 0.001 w 108.06 w 93.3 116.92 m 197.4 116.92 l S 0.001 w 108.06 w 199.65 116.92 m 566.1 116.92 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 644.39 m 568.3 644.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 606.98 m 568.3 606.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 525.83 m 568.3 525.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 430.1 m 568.3 430.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 348.95 m 568.3 348.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 253.22 m 568.3 253.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 172.07 m 568.3 172.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 697.46 m 30.07 60.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 697.46 m 567.22 60.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.3 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 697.46 m 92.17 60.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 697.46 m 198.52 60.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.4 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 644.39 m 568.3 644.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 606.98 m 568.3 606.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 525.83 m 568.3 525.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 430.1 m 568.3 430.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 348.95 m 568.3 348.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 253.22 m 568.3 253.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 172.07 m 568.3 172.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.76 m 568.3 61.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 717.86 m 92.17 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 717.86 m 198.47 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 695.3 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 770.16 Tm (Recommendations)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 752.59 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 738.01 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 723.42 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 702.6 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 702.6 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 702.6 Tm (Good Practice Recommendations)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 680.2 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 680.2 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 680.2 Tm (Pre-admission assessments should provide written evidence )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 665.61 Tm (that all of a person's nursing needs can be met by the )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 651.03 Tm (home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 628.21 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 628.21 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 628.21 Tm (Care plans should be written in clear and measurable terms )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 613.63 Tm (and the use of generalistic wording be avoided.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 590.79 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 590.79 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 590.79 Tm (Where a person is having their fluid intake measured, the )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 576.22 Tm (amount taken in should be totalled in 24 hours.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 561.64 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 547.05 Tm (This was identified at the last inspection. It has not yet )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 532.47 Tm (been actioned.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 509.64 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 509.64 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 509.64 Tm (Where a person has a wound photographed, the date )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 495.07 Tm (should be included on the photograph and a "signing )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 480.48 Tm (off"/archiving system be developed for healed wounds.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 465.9 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 451.33 Tm (This was identified at the last inspection. It was not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 436.74 Tm (reviewed at this inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 413.92 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 413.92 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 413.92 Tm (Where a person has a urinary catheter in place, the clinical )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 399.33 Tm (indicator for the catheter should be documented.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 384.76 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 370.17 Tm (This was identified at the last inspection. It has not yet )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 355.6 Tm (been actioned.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 332.77 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 332.77 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 332.77 Tm (Written additions to the medication administration record )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 318.18 Tm (should be signed, dated and checked by two members of )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 303.61 Tm (staff.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 289.02 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 274.45 Tm (This was identified at the last inspection. It was not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 259.86 Tm (reviewed at this inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 237.04 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 237.04 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 237.04 Tm (Records for the use of creams and lotions should be made )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 222.46 Tm (by the staff applying those products.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 207.88 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 193.29 Tm (This was identified at the last inspection. It was not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 178.71 Tm (reviewed at this inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 155.88 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 155.88 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 155.88 Tm (All activities participated in by residents should be )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 141.3 Tm (documented and the home should develop systems so that )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 126.72 Tm (they can review and document how successful or not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 112.14 Tm (activities have been for people.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 97.57 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 82.99 Tm (This was identified at the last inspection. It was not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 68.4 Tm (reviewed at this inspection.)Tj ET endstream endobj 34 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 35 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (15)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 218.61 w 32.32 674.79 m 564.97 674.79 l S 0.001 w 1 1 1 RG 64.32 w 31.2 663.09 m 91.05 663.09 l S 0.001 w 64.32 w 93.3 663.09 m 197.4 663.09 l S 0.001 w 64.32 w 199.65 663.09 m 566.1 663.09 l S 0.001 w 64.32 w 31.2 596.53 m 91.05 596.53 l S 0.001 w 64.32 w 93.3 596.53 m 197.4 596.53 l S 0.001 w 64.32 w 199.65 596.53 m 566.1 596.53 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 629.81 m 568.3 629.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 697.46 m 30.07 562.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 697.46 m 567.22 562.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.3 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 697.46 m 92.17 562.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 697.46 m 198.52 562.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.4 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 629.81 m 568.3 629.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 563.24 m 568.3 563.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 717.86 m 92.17 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 717.86 m 198.47 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 695.3 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 770.16 Tm (Recommendations)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 752.59 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 738.01 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 723.42 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 702.6 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 702.6 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 702.6 Tm (Good Practice Recommendations)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 680.2 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 680.2 Tm (26)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 680.2 Tm (All topical creams should be named and dated on opening.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 665.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 651.03 Tm (This was identified at the last key inspection. It has not yet )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 636.46 Tm (been actioned in full.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 613.63 Tm (10)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 613.63 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 613.63 Tm (The fire risk assessment should be further developed.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 599.04 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 584.47 Tm (This was identified at the last inspection. It was not )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 569.89 Tm (reviewed at this inspection.)Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 37 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (16)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Reader Information)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 28.35 746.8 m 229.46 746.8 l S 0.001 w 1 1 1 RG 20.58 w 231.71 746.8 m 581.74 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 723.97 m 229.46 723.97 l S 0.001 w 1 1 1 RG 20.58 w 231.71 723.97 m 581.74 723.97 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 701.14 m 229.46 701.14 l S 0.001 w 1 1 1 RG 20.58 w 231.71 701.14 m 581.74 701.14 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 678.31 m 229.46 678.31 l S 0.001 w 1 1 1 RG 20.58 w 231.71 678.31 m 581.74 678.31 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 735.39 m 583.94 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 712.55 m 583.94 712.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 689.72 m 583.94 689.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 758.22 m 583.94 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 735.39 m 583.94 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 712.55 m 583.94 712.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 689.72 m 583.94 689.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 666.9 m 583.94 666.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 759.29 m 27.22 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 230.59 759.29 m 230.59 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 582.86 759.29 m 582.86 665.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 742.03 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 742.03 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 719.2 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 719.2 Tm (Care Quality Commission)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 696.37 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 696.37 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 673.54 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 673.54 Tm (0870 240 7535)Tj ET /F1 12 Tf BT 1 0 0 1 335.41 673.54 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 652.59 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 638.01 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 623.42 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 78.9 w 25.8 581.46 m 563.3 581.46 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 605.84 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 232.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 210.26 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be reproduced )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 192.76 Tm (in whole or in part, free of charge, in any format or medium provided that it is not used for )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 175.27 Tm (commercial gain. This consent is subject to the material being reproduced accurately and )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 157.77 Tm (on proviso that it is not used in a derogatory manner or misleading context. The material )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 140.28 Tm (should be acknowledged as CQC copyright, with the title and date of publication of the )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 122.78 Tm (document specified.)Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 39 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. 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